Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Alcoa
When Alcoa heat and humidity start climbing, HEP’s certified technicians are ready to keep your home cool, efficient, and worry-free. Our team combines years of hands-on experience with rigorous factory training, so whether you need a fast repair, a precision tune-up, or a brand-new system, you’ll get workmanship that’s backed by industry-leading warranties and a neighborly smile. We arrive on time, respect your space, and explain every option clearly—no surprises, just dependable air conditioning comfort you can feel the moment we flip the switch.
From historic bungalows near Springbrook Park to new builds on the outskirts of town, we tailor solutions to Alcoa’s unique climate and your specific budget. Count on HEP for energy-saving upgrades, 24/7 emergency response, and maintenance plans that extend equipment life while trimming utility bills. One call, one local team, total peace of mind.
FAQs
What air-conditioning services do your certified technicians provide in Alcoa?
Our team handles the entire AC lifecycle: system design and load calculation for new construction, replacement of outdated units, accurate refrigerant charging, thermostat installation, ductwork repair, annual tune-ups, and 24/7 emergency breakdown service. Whether you own a central split system, heat pump, packaged unit, or ductless mini-split, we have the training and diagnostic equipment to service it quickly and safely.
Are your heating and cooling technicians really certified?
Yes. Every field technician is NATE-certified (North American Technician Excellence) and EPA Section 608 licensed for refrigerant handling. Our apprentices work under the direct supervision of a NATE pro until they earn their certification. We also carry full liability and workers’ compensation insurance, and participate in ongoing factory training for major brands like Trane, Carrier, Lennox, Rheem, and Daikin.
How fast can you respond to an AC emergency in the Alcoa area?
Because our dispatch office is located just off US-129, we can reach most Alcoa addresses—including Louisville Road, Topside Road, and Springbrook—within 60 to 90 minutes. Emergency calls are answered 24 hours a day, 365 days a year, and fully stocked service vans allow us to complete more than 80 % of repairs on the first visit.
Do you service all air-conditioner brands and models?
Absolutely. Our diagnostic software, universal testing tools, and OEM relationships enable us to repair and maintain virtually any residential or light-commercial system, including Goodman, York, Bryant, Amana, Mitsubishi, and older units no longer in production. If a proprietary part is no longer available, we can often source an aftermarket equivalent or advise on competitive replacement options.
What preventive maintenance plans do you offer, and what do they include?
Our Comfort Club has two tiers. The Standard Plan provides one precision AC tune-up each spring, priority scheduling, a 10 % repair discount, and reminder calls, while the Premium Plan adds a fall heating tune-up, no overtime fees, and a $100 annual credit toward equipment replacement. Each tune-up includes coil cleaning, electrical inspection, refrigerant level check, condensate line flush, thermostat calibration, and a written performance report.
How can I make my air conditioner more energy-efficient in East Tennessee’s humid climate?
Start with routine maintenance—clean filters monthly and schedule a professional tune-up each year. Keep the outdoor condenser free of leaves and grass clippings, seal and insulate exposed ductwork, and set the thermostat at 78 °F when you’re home and 85 °F when away. For bigger savings, ask us about installing a two-stage or variable-speed heat pump with a SEER2 rating of 16 or higher, a smart thermostat, or a whole-house dehumidifier that lets you feel comfortable at a higher temperature setting.