Emergency Fix
Emergency Fix | Air Conditioning | Heating and Air Conditioning | Alcoa
When Alcoa’s summer heat turns your home into a sauna, HEP’s emergency fix team races in with air conditioning solutions that restore comfort fast. Our certified technicians arrive fully stocked, diagnose the issue on the spot, and give you clear options—whether it’s a quick refrigerant recharge, a smart-thermostat upgrade, or a full system revival—all while respecting your schedule and your budget.
Day or night, you can count on hometown service backed by decades of know-how and a rock-solid satisfaction guarantee. One call to HEP and you’ll feel the chill breeze of relief, knowing your family, pets, and electronics are protected from Tennessee’s sweltering extremes. Breathe easy, stay cool, and let us handle the rest.
FAQs
What qualifies as an emergency air-conditioning or heating problem in Alcoa?
Any situation that threatens your family’s safety, comfort, or property should be treated as an emergency. Examples include a complete loss of cooling during Alcoa’s hot, humid summer afternoons, no heat on freezing winter nights, smoke or a burning smell coming from the air handler, refrigerant or water leaks that can damage ceilings or floors, and electrical issues such as tripped breakers or sparking equipment. If you are unsure, call us and we’ll help you decide whether an immediate visit is necessary.
How fast can your technicians reach my home or business in Alcoa during an emergency?
Because we keep fully staffed on-call teams stationed in and around the Alcoa–Maryville area, our average door-to-door response time is 60–90 minutes from the moment your call is dispatched. Severe weather or road closures can occasionally extend that window, but we’ll give you a real-time ETA, send text updates, and call 30 minutes before arrival so you’re never left guessing.
Are your emergency heating and AC repair services available 24/7, including weekends and holidays?
Yes. Mechanical failures don’t follow a 9-to-5 schedule, so neither do we. Our phone lines, live chat, and dispatch center operate 24 hours a day, 365 days a year—including Thanksgiving, Christmas, and the Fourth of July—so you can reach a licensed technician any time your comfort system quits.
What brands or types of systems can you repair in an emergency?
Our EPA-certified technicians are factory-trained to diagnose and repair all major HVAC brands—Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, American Standard, and more. We service central split systems, heat pumps, gas furnaces, ductless mini-splits, rooftop units, and residential as well as light-commercial packages. We stock common replacement parts on each truck so most emergencies are resolved in a single visit.
How much does an emergency AC or heating repair cost, and will I know the price before work begins?
There is a flat diagnostic fee for after-hours calls, which covers travel, system inspection, and a written explanation of the problem. Once we find the fault, your technician will quote a fixed price for the repair—parts, labor, and tax included. You choose whether to proceed; no work starts without your approval. We accept cash, credit cards, and offer short-term financing for larger repairs.
Is there anything I should do while waiting for the emergency technician to arrive?
If the system is smoking, making loud electrical noises, or leaking water, turn it off at the thermostat or breaker panel to prevent further damage. For refrigerant leaks, ventilate the area by opening windows and keep pets and children away. Note any error codes flashing on the thermostat or control board; they can speed up diagnosis. Finally, clear a path to the indoor air handler and outdoor condenser so the technician can work quickly when they arrive.