24/7 Emergency Service
24/7 Emergency Service | Air Conditioning | Heating and Air Conditioning | Allardt
When a sweltering Allardt afternoon turns into a sleepless night, you can count on HEP’s 24/7 Emergency Service Heating and Air Conditioning team to restore comfort fast. Our certified technicians arrive equipped to tackle everything from sudden compressor failures to subtle airflow issues, so your air conditioning system is up and running before the next sunrise. With transparent pricing, courteous service, and a fleet on standby around the clock, we make sure you never have to sweat a breakdown—literally.
Whether you need an urgent repair, a seasonal tune-up, or expert advice on an energy-efficient upgrade, we treat every call like it’s our own home on the line. Dial us any hour, any day, and discover why your neighbors in Allardt trust HEP to keep their cool no matter what Mother Nature dishes out.
FAQs
What types of air-conditioning emergencies do you handle in Allardt?
Our 24/7 emergency team can tackle complete system failures, refrigerant leaks, frozen evaporator coils, electrical shorts or breaker trips, thermostat malfunctions, unusual noises or burning smells, and any situation where the AC stops cooling during extreme temperatures. If you’re unsure whether your issue is an emergency, call us—our dispatcher will help you decide.
How fast can a technician arrive at my Allardt home or business?
Because we keep certified technicians on rotating overnight and weekend shifts, we typically arrive within 60–90 minutes inside Allardt city limits and within two hours for surrounding rural areas. You’ll receive a live ETA by text or phone, and we’ll keep you updated if traffic or weather causes delays.
Do I pay extra for after-hours or holiday service calls?
Yes, emergency service outside regular business hours includes a modest flat after-hours diagnostic fee, which covers the cost of staffing, parts access, and travel. Once the technician diagnoses the problem, you’ll receive a written estimate for any repairs before work begins. There are no surprise charges, and we accept all major credit cards plus financing on larger repairs.
What should I do while waiting for the emergency technician?
Turn off the AC at the thermostat and breaker if you notice smoke, sparks, or a burning odor. For frozen coils, leave the system off but switch the fan to "On" to speed thawing. Clear pets and family from the work area, and gather any service records or warranty information you have. Do not attempt to add refrigerant or open electrical panels yourself—it can be dangerous and may void warranties.
Can you service any brand or age of air conditioner?
Yes. Our EPA-certified technicians are factory-trained on major brands like Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi mini-splits, plus older or discontinued models. We stock universal parts on our trucks and have 24-hour supplier access for less common components. If your unit is beyond repair, we can provide same-day replacement options and temporary cooling solutions.
Will an emergency repair affect my manufacturer’s warranty?
No—as long as licensed, EPA-certified professionals perform the work and use approved parts, your manufacturer’s warranty remains intact. We document every repair with model/serial numbers, parts used, and refrigerant logs. If your unit is still under warranty, we’ll process the claim and charge you only for labor or non-covered items, ensuring you stay fully protected.