- HEP Heat and Air
- Emergency Heat Repair

Emergency Heat Repair
Emergency Heat Repair | Heat Repair | Heating and Air Conditioning | Allardt
When the temperature drops in Allardt and your furnace decides to quit, HEP’s rapid-response team is ready 24/7. One call brings a licensed technician to your door with the tools and parts to diagnose and fix the problem on the spot, restoring warmth before frozen pipes or sleepless nights set in. From igniter replacements to blower motor overhauls, we handle every make and model with clear pricing and the neighborly respect you expect from a locally owned company.
Homeowners and businesses trust us because we treat every job as an emergency; after all, comfort isn’t optional when the mercury plummets. Whether you woke up to a cold house or manage a commercial space that can’t afford downtime, our heat repair expertise keeps your space safe, efficient, and cozy—no matter what winter throws at Allardt.
FAQs
What situations are considered a true heating emergency, and how fast can you reach my home in Allardt?
A heating emergency is any situation that threatens your family’s safety, health, or property—examples include a total loss of heat when outdoor temperatures are near freezing, a furnace that is smoking or sparking, the smell of natural-gas or carbon-monoxide alarms sounding, and heat-pump failures that cause water to leak onto electrical components. Because we stage technicians and fully stocked service vehicles in the Allardt area 24/7, our average arrival time is 60–90 minutes from your call, even on weekends and holidays. If severe weather or road closures delay us, our dispatcher will give you real-time updates and advice on staying safe until we arrive.
Do you offer after-hours or holiday service, and will I be charged extra?
Yes. We provide emergency heat repair 24 hours a day, 365 days a year—including nights, weekends, and all major holidays. An emergency diagnostic fee applies to any service call outside our normal business hours (8 a.m.–5 p.m.). That fee covers travel, system assessment, and up-front repair pricing. The good news is that we waive the after-hours fee if you approve the repair during the same visit, and our technicians will always review costs with you before work starts so there are no surprises.
Which heating systems and brands can your technicians repair?
Our NATE-certified technicians are trained to service virtually every residential and light-commercial heating system used in Fentress County, including gas furnaces, electric furnaces, heat pumps, dual-fuel hybrids, ductless mini-splits, and packaged rooftop units. We maintain OEM and universal parts for leading brands such as Trane, Rheem, Carrier, Lennox, York, Goodman, Amana, Bryant, Ruud, Mitsubishi, and Samsung. If your unit is outside the normal parts distribution network, we can usually source components overnight or offer safe temporary fixes until the correct parts arrive.
Is there anything I should check before calling for emergency service?
A few quick checks can sometimes save you time and money: 1. Thermostat: Make sure it’s set to HEAT and the temperature is at least 3 °F above room temperature. Replace batteries if the screen is blank. 2. Power supply: Inspect the furnace switch (looks like a light switch) and the breaker in your electrical panel. Reset tripped breakers once only. 3. Air filter: A clogged filter can cause safety switches to shut the furnace down. Replace a dirty filter and wait 5 minutes. 4. Gas supply: Ensure the home’s gas shut-off valve is open and other gas appliances are functioning. 5. Outdoor unit (heat pump): Clear heavy ice or debris away and make sure the defrost mode is engaging. If the system still will not run—or you smell gas, hear loud grinding noises, or see smoke—turn the unit off and call us immediately.
Will emergency repairs affect my manufacturer or home-warranty coverage?
No. All of our repair procedures follow national mechanical codes, manufacturer specifications, and local Allardt permit requirements. We use genuine OEM or approved universal replacement parts, and we document every step of the repair, which you can provide to your equipment manufacturer or home-warranty company. Our workmanship warranty is 1 year on labor and follows each part’s individual warranty (typically 5–10 years for major components). If your system is still under factory warranty, you pay only for labor and any non-covered parts.
How much does a typical emergency heat repair cost, and do you offer financing or payment plans?
Costs vary with the complexity of the problem, but most emergency heating repairs in Allardt fall between $150 and $600, including the diagnostic fee. Major component replacements—such as heat exchangers, variable-speed blower motors, or heat-pump compressors—can range from $750 to $1,800. We accept cash, checks, all major credit cards, and contactless payments. For repairs over $500, we provide 0% interest financing for 6 months (subject to credit approval) or extended payment plans up to 36 months. Our technician will present every viable repair option, the price for each, and any available manufacturer or utility rebates so you can make an informed decision on the spot.