Comfort Emergencies
Comfort Emergencies | Heating and Air Conditioning | Allardt
When an Appalachian chill sneaks into your home or the Tennessee humidity refuses to budge, HEP’s Comfort Emergencies team in Allardt is ready to answer the call. Our licensed pros arrive fast—tools in hand, boot covers on—and get straight to work restoring the perfect temperature. From sputtering furnaces and leaky heat pumps to frozen coils and blown capacitors, we fix it all while treating your space and schedule with respect.
We know true peace of mind comes from clarity and craftsmanship, so you’ll get upfront pricing, real-time progress updates, and repairs backed by solid warranties. Whether you need a midnight rescue or a preventive tune-up, our 24/7 hotline ensures you never face a comfort crisis alone. Choose HEP for heating and air conditioning relief that’s prompt, personable, and always professional—because a cozy home shouldn’t have to wait.
FAQs
Do you offer 24/7 emergency heating and air-conditioning service in Allardt?
Yes. Our Comfort Emergencies team is on call 24 hours a day, 365 days a year for homes and businesses in Allardt and the surrounding Fentress County area. Nights, weekends, and holidays are all covered, so you can count on us whenever your system fails.
What situations are considered an HVAC emergency?
An HVAC emergency is any issue that threatens your safety, health, or property. Examples include total loss of heating or cooling in extreme weather, burning smells or smoke from the furnace or air handler, refrigerant leaks, gas leaks, frozen or burst coils, and any system failure that could lead to water damage or electrical hazards.
How fast can a technician reach my home in Allardt during an emergency?
Our average response time inside the Allardt city limits is 60–90 minutes. During severe weather or peak demand we triage calls to prioritize life-safety situations first, but we will always give you an honest estimated arrival time and keep you updated by text or phone.
Are there extra fees for after-hours or holiday service calls?
Because true emergencies cannot wait, we do charge a modest after-hours fee to cover overtime labor and dispatch costs. The exact amount is quoted up-front before we roll a truck. Once on site, repair pricing follows the same flat-rate menu we use during normal business hours—so there are no surprise mark-ups on parts or labor.
What can I do while waiting for the emergency technician to arrive?
1) Turn off your HVAC system at the thermostat and breaker if you smell burning or see sparks. 2) If you suspect a gas leak, shut off the gas supply valve, open windows, and leave the building. 3) Mop up standing water around indoor units to limit damage. 4) Note any error codes on the thermostat or control board—they help speed up diagnostics. 5) Gather recent maintenance records or warranty paperwork if available.
Can you service any make or model of furnace or air conditioner?
Absolutely. Our licensed technicians are factory-trained on all major brands, including Trane, Carrier, Rheem, Goodman, Lennox, York, and Mitsubishi mini-splits. We carry a large inventory of universal parts on our trucks and have supplier partnerships in Crossville and Cookeville for specialty components, so most emergencies can be resolved in a single visit.