- HEP Heat and Air
- Custom AC Solutions

Custom AC Solutions
Custom AC Solutions | Air Conditioning | Heating and Air Conditioning | Altamont
When the Tennessee heat rolls across the plateau, HEPâs Custom AC Solutions is the team Altamont trusts to keep cool. Our certified technicians pair hometown courtesy with cutting-edge diagnostics to design, install, and fine-tune systems that match your familyâs lifestyle and budget. From whisper-quiet units that disappear into your dĂŠcor to energy-smart upgrades that knock dollars off the power bill, we make air conditioning a personalized experience rather than a one-size-fits-all fix.
Year-round comfort goes beyond summer, so we integrate seamless heating and air conditioning strategies that protect your home through every season. Emergency call at midnight? Weâre on the road in minutes, backed by fully stocked service vans and a 100% satisfaction promise. With transparent pricing, honest advice, and craftsmanship guaranteed to last, HEP turns ordinary climate control into extraordinary peace of mind for every neighbor in Altamont.
FAQs
What air-conditioning services do Custom AC Solutions offer in Altamont?
We provide a full spectrum of residential and light-commercial AC services, including new system design and installation, replacement of obsolete equipment, precision repairs on all major brands, seasonal tune-ups, indoor air-quality upgrades, and 24/7 emergency service. Every job starts with a free on-site evaluation so we can size the system correctly for Altamontâs climate and your specific home or business needs.
How do I know whether to repair or replace my current AC unit?
A good rule of thumb is the 5,000 test: multiply the unitâs age by the estimated repair cost; if the total exceeds $5,000, replacement usually makes more financial sense. We also look at efficiency (SEER rating), the type of refrigerant, frequency of past repairs, and current energy bills. During a no-cost assessment we present side-by-side projections so you can see how a new high-efficiency model could lower monthly costs enough to offset the investment.
How fast can you respond to an AC breakdown in Altamont?
Our local warehouse and dispatcher are both in Altamont, which lets us reach most addresses within 1â2 hours. Emergency calls are prioritized 24/7, including weekends and holidays. All service trucks are stocked with common motors, capacitors, contactors, and refrigerant so 90% of breakdowns are fixed on the first visit. Youâll also receive real-time technician tracking and text updates so you know exactly when help will arrive.
Are there energy-efficient air conditioners suited to Altamontâs climate?
Yes. Because Altamont experiences hot, dry summers and cool evenings, variable-speed and two-stage compressors provide excellent comfort and savings. We install ENERGY STARÂŽ-rated units with SEER2 ratings up to 26, inverter heat-pump systems that can both cool and heat, and smart thermostats that adapt runtimes to daily temperature swings. Weâll calculate your homeâs heat load and recommend models eligible for current federal tax credits and local utility rebates, which can cover up to 30% of the project cost.
What maintenance does my AC system need and how often?
At minimum, schedule a professional tune-up every spring. Our 21-point inspection includes cleaning condenser coils, checking refrigerant charge, tightening electrical connections, testing capacitors, flushing the condensate line, and calibrating the thermostat. These steps restore efficiency, protect the compressor, and maintain your manufacturer warranty. Between visits, replace or wash filters every 30â60 days and keep two feet of clearance around the outdoor unit. Enrolling in our Comfort Club plan saves 15% on repairs and guarantees priority scheduling.
How much does a new AC installation cost and do you offer financing?
Prices vary based on size, efficiency, ductwork condition, and accessories. A typical 2-ton high-efficiency system for a 1,600-sq-ft home in Altamont ranges from $5,500 to $8,500 including installation and permits. We provide itemized written quotes with zero hidden fees. Through our lending partners we offer $0-down, 6-, 12-, or 24-month same-as-cash plans, as well as longer-term low-interest options up to 120 months. Weâll also file manufacturer rebates and utility incentives on your behalf to keep your upfront cost as low as possible.