Transparent Quotes

Transparent Quotes | Air Conditioning | Heating and Air Conditioning | Altamont

At HEP’s Transparent Quotes Heating and Air Conditioning, we make it easy for Altamont homeowners to stay cool without the sticker shock. Before a single wrench is lifted, you’ll receive a clear, upfront quote that details every part, labor hour, and warranty—no hidden fees, no vague “estimates.” Our certified technicians arrive on time, safeguard your home like it’s their own, and fine-tune your system so your air conditioning runs whisper-quiet and energy-smart all summer long.

Whether you need a rapid repair during a heatwave or a full system replacement, you can count on responsive scheduling, honest advice, and workmanship guaranteed to last. Join your neighbors across Altamont who already relax in crisp, reliable comfort thanks to HEP’s commitment to transparency and top-notch service—because the only surprise you should feel is how refreshingly cool your living room can be.

FAQs

What does your transparent quote for air-conditioning service in Altamont include?

Every quote lists the exact equipment model numbers, labor hours, permit costs, disposal fees for old units, and any optional accessories (such as smart thermostats or air purifiers). We also itemize taxes and clearly mark manufacturer or utility rebates you may qualify for. No lump-sum totals—each line item shows its own price so you can see where every dollar goes.

How do you calculate the price of a new AC installation or replacement?

Pricing is based on a free in-home load calculation, which measures square footage, insulation levels, window orientation, and Altamont’s summer design temperatures. From there we size the system (in tons), choose 2–3 equipment options that meet your efficiency goals, and add the fixed labor rate that corresponds to the system size. Because labor is flat-rated, the cost does not creep up if a job runs longer than expected.

Are there any hidden fees I should expect after I accept the quote?

No. The purpose of our transparent quoting policy is to eliminate surprises. The only circumstances that could change the price are homeowner-requested scope changes (e.g., upgrading to a higher-SEER unit after signing) or previously concealed code violations that must be corrected for safety. Both situations require your written approval before work continues.

How long will it take to install my new air conditioner once I approve the quote?

Most standard split-system replacements in Altamont take one full working day. If duct modifications, electrical upgrades, or attic work are required, the project can extend to two days. We schedule within 24 hours of your authorization, pull any required city permits for you, and provide a precise start and finish time window so you know exactly when technicians will be on site.

Do you offer financing or help with energy-efficiency rebates?

Yes. We partner with several lenders to provide 0% APR promotional financing for up to 18 months on qualifying systems. Our office also completes the paperwork for NYSERDA and utility rebates common in the Altamont area, ensuring you receive any incentives for choosing Energy Star or high-SEER2 equipment. These savings are shown as a separate line in your quote.

What kind of warranty and post-installation support do you provide?

All equipment carries a 10-year manufacturer parts warranty when registered within 60 days. We add a 2-year labor warranty at no additional cost, covering service calls, refrigerant, and workmanship. First-year maintenance is free, including a spring tune-up and air-filter replacement. After that, you can choose one of our no-pressure maintenance plans, which are also priced transparently in writing before enrollment.