Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Altamont
When your Altamont home turns suddenly chilly, HEP’s certified technicians arrive with everything needed to bring the warmth back fast. Each expert is rigorously trained, background-checked, and equipped with advanced diagnostic tools, so most issues are solved on the first visit. From finicky furnaces to modern heat pumps, we tackle every brand and model with the same commitment to safety, efficiency, and clear communication—no jargon, no surprise fees, just reliable heat repair you can feel the moment we leave.
We live and work in the Altamont area, which means we understand the local climate and the importance of a trustworthy neighbor when temperatures drop. That’s why our team is on call 24/7, backed by industry-leading warranties and a satisfaction guarantee. Count on HEP to restore comfort quickly, extend the life of your equipment, and lower your energy bills—all while treating your home with the respect it deserves.
FAQs
How quickly can Altamont residents expect heat repair service from your certified technicians?
We offer same-day service throughout Altamont and the surrounding towns. Calls received before 3:00 p.m. are usually dispatched within two hours, and our on-call technicians are available 24/7 for emergency no-heat situations. Because our service vans are GPS-tracked and stocked with common parts, most customers have their heat restored during the first visit.
What types of heating systems do your technicians repair?
Our EPA- and NATE-certified technicians are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, ductless mini-splits, boilers, and hybrid dual-fuel systems. Whether your equipment is a legacy 1980s furnace or a high-efficiency modulating unit installed last year, we have factory-authorized access to technical data and genuine replacement parts.
Do your technicians arrive with the parts needed to complete repairs on the first visit?
Yes. Each truck carries a full inventory of universal ignitors, flame sensors, blower motors, control boards, capacitors, pressure switches, limit switches, belts, filters, and refrigerant. For less common components, we have same-day pickup arrangements with local Altamont suppliers and overnight delivery from major manufacturers, so downtime is kept to an absolute minimum.
Are your HVAC professionals licensed, bonded, and insured?
Absolutely. All of our field personnel hold current New York State HVAC licenses, carry $2 million in general liability insurance, and are bonded for your protection. They also undergo annual background checks and drug screening. Copies of licenses and insurance certificates are available upon request or can be downloaded from our website.
What does a typical heat repair diagnostic visit include and how much does it cost?
The flat-rate diagnostic fee is $89 during regular hours and $129 after hours or on holidays. This fee covers a complete system evaluation: thermostat function check, electrical and gas safety inspection, airflow measurement, combustion analysis, and written report of findings. If you approve the repair, the diagnostic fee is applied toward the quoted repair price, so you don’t pay twice.
How can Altamont homeowners prevent future heating breakdowns after the repair is completed?
We recommend enrolling in our Comfort Guard Maintenance Plan, which provides two precision tune-ups per year, priority scheduling, and a 15 % discount on future repairs. Even without the plan, changing filters every 30–60 days, keeping outdoor heat-pump coils clear of debris, and scheduling an annual professional cleaning will improve efficiency, extend equipment life, and help prevent unexpected failures.