Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Andersonville
When the chill of an Andersonville night sneaks indoors, there’s no time to wait for business hours. HEP’s emergency service team is on standby around the clock, arriving fast with fully stocked trucks and certified technicians who know local systems inside and out. From sputtering furnaces to silent heat pumps, we diagnose on the spot and carry the parts needed to finish most heat repair jobs before we leave your driveway, restoring warmth, safety, and peace of mind in one visit.
Customers choose HEP because we treat every call like family: transparent, flat-rate pricing; clear explanations of what went wrong; and a tidy workspace when we’re done. Whether your unit is gas, electric, or hybrid, our experience spans every brand installed across Anderson County, and our workmanship is backed by industry-leading guarantees. When comfort can’t wait, trust the hometown pros who make emergency heat repair feel a little less stressful—and a lot more dependable.
FAQs
How fast can you get to my home in Andersonville for an emergency heating repair?
Because our technicians are based right here on Chicago’s North Side, we can usually arrive anywhere in Andersonville within 60 minutes of your call—day or night. Our dispatchers track the closest available crew using GPS and send real-time updates so you know exactly when help is on the way.
Are you really available 24/7, even on holidays and weekends?
Yes. Heating failures don’t wait for business hours, so neither do we. Our call center is staffed 24 hours a day, 365 days a year. Whether your furnace quits at 2 a.m. on a Tuesday or on Christmas morning, you’ll reach a live representative who can schedule an immediate visit.
What kinds of heating systems do you repair?
Our licensed HVAC technicians service virtually every residential and light-commercial heating system, including gas, electric, and oil furnaces; boilers and radiators; heat pumps and dual-fuel systems; ductless mini-splits; hydronic and radiant floor heating; and smart or traditional thermostats. We work on all major brands such as Carrier, Trane, Lennox, Rheem, Goodman, Bryant, and more.
How much will an emergency heat repair cost?
We charge a flat $79 diagnostic fee, which is waived when you approve the repair. After we locate the problem, your technician will quote a firm, upfront price from our standardized price book—no hourly guessing. Evening, weekend, or holiday service may include a modest after-hours surcharge, which will be fully disclosed before any work begins. Typical emergency repairs in Andersonville run $180–$600, but larger jobs (e.g., heat exchanger replacement) can be higher.
What warning signs mean I should call for emergency service right away?
Call us immediately if you notice: • No heat or only cold air from vents/radiators • Furnace won’t start, keeps cycling on and off, or trips the breaker • Strange smells (burning, gas, or electrical odors) • Loud banging, grinding, or screeching noises • Visible sparks, smoke, or water leaking around the unit • Carbon-monoxide detector alarms or flu-like symptoms in occupants. Any of these can indicate a safety hazard that needs same-day attention.
Are your technicians licensed and insured?
Absolutely. Every technician holds an Illinois HVAC license, is EPA Section 608 certified for refrigerant handling, and carries full liability and workers’ compensation insurance. We also run background checks and random drug screens, and we stand behind their work with a 1-year labor warranty on all repairs.