Emergency Response
Emergency Response | Air Conditioning | Heating and Air Conditioning | Apison
When Apison heat waves strike or a midnight cold snap leaves your home sweltering or shivering, HEP’s emergency response team is ready to roll—tools loaded, trucks fueled, and licensed technicians on call 24/7. With decades of experience restoring reliable air conditioning and heat to homes across Hamilton County, we arrive fast, diagnose quickly, and fix it right the first time, so you can get back to sleeping, working, and living in total comfort.
From compressor failures and frozen coils to thermostat glitches and surprise refrigerant leaks, no HVAC crisis is too big or too small. We stock most replacement parts on our service vehicles, offer transparent up-front pricing, and back every repair with the HEP Happiness Guarantee. One call, and the nearest HEP professional is already on the way—because emergencies don’t wait, and neither should you.
FAQs
What constitutes an air-conditioning emergency that warrants a rapid response in Apison?
Any situation where your AC system completely stops cooling during extreme heat, shows signs of electrical failure (smoke, burning smells, tripped breakers), leaks refrigerant or water that could damage property, or produces unusually loud, grinding noises is considered an emergency. These issues can pose health risks, lead to system failure, or cause structural damage, so you should call our 24/7 emergency line immediately.
How quickly can your technicians arrive at my Apison home after I place an emergency call?
We maintain on-call technicians stationed throughout Hamilton County. For most addresses in Apison, our average arrival time is 60–90 minutes from the moment you confirm your dispatch. During peak demand (heat waves or severe storms), we prioritize cases by severity but still aim to be on-site within two hours at the latest.
Do you charge extra for after-hours or holiday emergency AC service?
Yes, emergency visits outside standard business hours (weekdays 8 AM–5 PM) carry a modest after-hours diagnostic fee that covers our technicians’ overtime and immediate parts sourcing. However, all repair costs are quoted upfront before work begins, and we waive the diagnostic fee if you authorize the recommended repair during the same visit.
What should I do while waiting for the technician to arrive?
Turn off the AC at the thermostat and breaker if you notice burning odors, smoking components, or loud metal-on-metal sounds to prevent further damage. If there is water leaking, place towels or a shallow pan under the unit and turn off the system to avoid electrical hazards. Keep doors and curtains closed to retain cooler indoor air, and hydrate in hot weather until help arrives.
Can emergency repairs void my manufacturer’s warranty?
No. Our company is fully licensed, bonded, and insured, and we follow all manufacturer-approved repair procedures. We use OEM or equivalent parts, document the work performed, and provide receipts and service reports you can retain for warranty claims. Regular maintenance and using a certified contractor like us actually protect your warranty rather than voiding it.
How can I reduce the chances of needing emergency AC service in the future?
Schedule professional maintenance twice a year—once in spring for cooling and once in fall for heating. During these visits, we clean coils, tighten electrical connections, check refrigerant levels, and test safety controls. Between visits, change or wash filters every 30–60 days, keep outdoor condenser coils clear of debris and vegetation, and watch for unusual noises or spikes in your energy bill. Addressing minor issues early prevents most after-hours breakdowns.