NATE-certified Technicians
NATE-certified Technicians | Air Conditioning | Heating and Air Conditioning | Apison
From unexpected summer swelters to those surprisingly humid spring days, Apison homeowners count on HEP’s NATE-certified technicians to keep every room refreshingly comfortable. We arrive on time, diagnose issues fast, and explain solutions in plain language so you’re never left guessing. Whether your system needs a precision tune-up, a critical repair, or a full-scale replacement, our team blends technical mastery with hometown courtesy—backed by transparent pricing and a 100 % satisfaction guarantee.
Because efficient air conditioning isn’t just about cold air; it’s about peace of mind, lower utility bills, and healthier indoor air for your family. With cutting-edge tools and continuous training, we optimize performance, boost energy savings, and help you stay ahead of costly breakdowns. Trust HEP to keep Apison cool today, tomorrow, and for many seasons to come.
FAQs
What does it mean that your technicians are NATE-certified, and why is that important for my air conditioner?
NATE (North American Technician Excellence) certification is the HVAC industry’s top accreditation. To earn it, a technician must pass rigorous, proctored exams covering installation, service, and repair of residential and commercial comfort systems. When you hire a NATE-certified professional in Apison, you know your air conditioner will be serviced by someone who has demonstrated up-to-date knowledge of refrigeration cycles, electrical components, airflow, safety codes, and local regulations. That translates to faster diagnostics, fewer call-backs, better energy efficiency, and a longer life for your cooling equipment.
What specific air-conditioning services do you offer to homeowners and businesses in Apison?
Our NATE-certified team handles the full spectrum of air-conditioning needs, including: • Precision tune-ups and seasonal maintenance • Same-day diagnostic and repair service for all AC makes and models • New system design, load calculations, and installation • High-efficiency heat-pump and ductless mini-split solutions • Thermostat upgrades and smart-home integration • Indoor air-quality add-ons such as UV lights and media filters • Ductwork inspection, sealing, and replacement • Post-installation performance testing and homeowner training.
How often should I schedule preventive maintenance for my AC, and what does your tune-up include?
We recommend one comprehensive AC tune-up each spring before the cooling season begins. During a maintenance visit, our NATE-certified technician will: 1. Inspect and clean condenser and evaporator coils 2. Verify refrigerant charge and check for leaks 3. Tighten electrical connections and test capacitors and contactors 4. Calibrate the thermostat and verify cycle times 5. Measure airflow and static pressure in the duct system 6. Lubricate moving parts and inspect the blower wheel 7. Flush the condensate drain and add algaecide tablets 8. Provide a written report with efficiency readings and any repair recommendations. Regular tune-ups can cut energy costs by up to 15% and help you avoid unexpected breakdowns.
Do you offer 24/7 emergency AC repair in Apison, and how quickly can a technician arrive?
Yes. We provide round-the-clock emergency service every day of the year. When you call after hours, your request is routed to an on-call dispatcher who can usually have a NATE-certified technician at your door within two hours—often sooner for customers in the Apison, Ooltewah, and East Brainerd areas. Our service vans are fully stocked with common OEM parts, so most cooling problems are resolved in a single visit.
Can your technicians help me choose and install a new, energy-efficient air-conditioning system?
Absolutely. We start with a free in-home consultation that includes a Manual J load calculation to size the equipment properly for Apison’s hot, humid summers. We then discuss SEER2 ratings, variable-speed versus single-stage compressors, available tax credits, and your budget goals. Our NATE-certified installers follow manufacturer guidelines to the letter, pressure-test the refrigerant lines, evacuate to 500 microns, and verify system performance before leaving. We also register your unit for its full factory warranty and offer optional extended-labor coverage for extra peace of mind.
Are rebates, financing, or maintenance plans available for Apison residents?
Yes. Through partnerships with TVA EnergyRight® and select manufacturers, qualified Apison homeowners can receive rebates of $150–$600 on high-efficiency heat pumps and central AC units. We also offer 0% APR financing for up to 60 months with approved credit, making it easier to spread out the cost of a new system. To keep your investment protected, our Comfort Club maintenance plan includes two annual tune-ups, priority scheduling, a 15% repair discount, and no overtime fees—saving the average member over $200 per year.