Industry-leading Warranties
Industry-leading Warranties | Air Conditioning | Heating and Air Conditioning | Athens
When Athens turns up the heat, you can count on HEP’s industry-leading warranties to keep your home perfectly cool. Our certified technicians install and maintain powerful air conditioning systems backed by rock-solid coverage that protects every major component, labor, and even your comfort. No fine print, no surprises—just the peace of mind that comes from knowing your investment is shielded by one of the strongest guarantees in the region.
HEP’s promise goes beyond paperwork. From the moment we arrive, you’ll feel the difference in our craftsmanship, transparent communication, and commitment to doing the job right the first time. If an issue ever arises, our rapid-response team is on call 24/7 to restore your cool air fast—and at zero cost to you under warranty.
Join thousands of Athens neighbors who refuse to sweat the small stuff. Choose HEP, enjoy whisper-quiet efficiency, lower energy bills, and the lifelong confidence that your air conditioning will stay reliable, refreshing, and remarkably worry-free.
FAQs
What does your industry-leading air-conditioning warranty cover for Athens customers?
Our warranty provides comprehensive coverage on both parts and labor for any manufacturer-related defect that affects the performance of your new air-conditioning system. This includes the compressor, coils, blower motor, electrical components, and the thermostat. Because we know Athens’ hot, humid summers place heavy demands on cooling equipment, we also cover refrigerant leaks and factory-installed accessories such as UV lights and air cleaners when purchased with the system.
How long is the warranty period for parts and labor?
All residential systems we install in the Athens area come with a 10-year parts warranty backed by the manufacturer and a 2-year labor warranty provided directly by our company. If you choose to enroll in our preventive maintenance plan, we’ll extend the labor warranty to 10 years at no extra cost, giving you decade-long peace of mind on both components and workmanship.
Are there any maintenance requirements to keep the warranty valid?
Yes. Like most leading manufacturers, we require that the system receive professional maintenance at least once a year. Scheduling an annual tune-up through our NATE-certified technicians satisfies this requirement and helps ensure peak efficiency during Athens’ hottest months. You should also replace or clean the air filter every 30–60 days and keep outdoor units free of debris. Failure to follow these guidelines could limit or void coverage.
How do I file a warranty claim if my AC unit needs a repair?
Call our local service line or submit a request through our website 24/7. We’ll verify your installation date, warranty status, and service history. A certified technician will then be dispatched—usually the same day for Athens residents—to diagnose the problem. If the issue is covered, we handle all paperwork with the manufacturer and complete the repair at no charge for parts (and no charge for labor if still under our labor warranty).
Can the warranty be transferred to a new homeowner if I sell my house in Athens?
Absolutely. The parts warranty transfers automatically to the new owner when the home is sold within the original warranty term, provided the system remains in the same location. To transfer the labor warranty, the new owner simply needs to notify us within 60 days of closing and sign up for our maintenance plan to keep the extended coverage active.
Which air-conditioning systems are eligible for your warranty program?
Our industry-leading warranty applies to the full line of high-efficiency central air conditioners, heat pumps, ductless mini-splits, and packaged systems we install. Each system must be purchased from us, installed by our licensed team, and registered with the manufacturer within 60 days to qualify for the 10-year parts coverage. Replacement parts or equipment bought elsewhere are not covered under this program.