Upfront Pricing
Upfront Pricing | Heat Repair | Heating and Air Conditioning | Athens
When frosty evenings roll into Athens, you don’t have time to wonder what a furnace fix will cost. HEP’s upfront pricing heating and air conditioning specialists arrive with fully stocked trucks, clear menus of services, and the know-how to restore cozy comfort fast. From strange noises to complete system shutdowns, our licensed technicians diagnose the issue on the spot and quote the job before turning a single wrench—so you stay in control of your budget from start to finish.
Customers choose us for far more than reliable heat repair. They love the way we respect their homes, explain every option in plain language, and back our work with solid guarantees. Whether you call at noon or midnight, HEP delivers five-star service without hidden fees or surprise add-ons, keeping Athens families warm, safe, and smiling all season long.
FAQs
What does “upfront pricing” mean for your heating and air-conditioning heat repair services in Athens?
Upfront pricing means we quote the full, flat-rate cost of your heat repair before any work begins. Once our technician diagnoses the problem, you’ll receive a written price that covers parts, labor, travel, taxes, and disposal fees. The amount will not change if the job takes longer than expected, so you never face surprise add-ons or hourly overages.
How quickly can you respond to a no-heat emergency in Athens?
We offer same-day and 24/7 emergency service throughout Athens and the surrounding Clarke County area. Calls received before 5 p.m. are typically handled the same day, while after-hours and weekend calls are dispatched within two hours. Our service vehicles are stocked with common replacement parts so most repairs are completed on the first visit.
Which heating systems do you repair?
Our certified technicians repair gas furnaces, electric furnaces, heat pumps, mini-split systems, packaged rooftop units, and hybrid dual-fuel systems. We service all major brands, including Trane, Rheem, Carrier, Lennox, Goodman, Daikin, and York, as well as older or discontinued models. If a replacement part is no longer available, we can recommend equivalent retrofit options.
Is the diagnostic fee applied to the cost of the repair?
Yes. We charge a low, flat diagnostic fee that covers travel to your home, a full system inspection, and a written report. If you approve our upfront repair quote during the same visit, the diagnostic fee is credited toward the total, so you only pay for the repair itself.
Do your heat repairs come with any warranty or guarantee?
All repairs include a 1-year parts and labor warranty. If the component we replaced fails within 12 months, we will fix or replace it at no charge. In addition, you receive our 100 % Satisfaction Guarantee—if you are unhappy with our workmanship within 30 days, we will return and correct the issue free of charge.
How can I prevent future heating breakdowns after the repair?
Regular maintenance is the best defense against unexpected failures. We recommend scheduling a heating tune-up each fall, which includes cleaning burners or coils, checking safety controls, tightening electrical connections, and verifying airflow. Customers who join our Comfort Club maintenance plan receive two seasonal tune-ups per year, priority scheduling, a 10 % discount on future repairs, and preserved manufacturer warranties.