Background-checked Technicians
Background-checked Technicians | Heating and Air Conditioning | Athens
From the muggy days of August to the surprise cold snaps that roll off the mountains, Athens homes depend on reliable heating and air conditioning to stay comfortable year-round. That’s why HEP sends only background-checked, drug-tested, and fully certified technicians to your door—local experts who arrive when we say we will, ready to diagnose, repair, or install with the same care they’d give their own homes. You’ll recognize them by their friendly greeting, clean uniforms, and the peace of mind that comes from knowing every team member has passed rigorous screening.
Whether you need a precision tune-up to lower utility bills or a full system replacement designed for maximum energy efficiency, our Athens crew has you covered 24/7. Up-front pricing, tidy workmanship, and a workmanship guarantee mean no surprises—just cool summers, cozy winters, and comfort you can count on season after season. Call HEP today and discover how easy it is to feel at home again.
FAQs
What does it mean that your heating and air conditioning technicians are background-checked?
Every service professional we dispatch to homes and businesses in Athens has successfully passed a national criminal history search, motor-vehicle report review, and employment verification. We repeat these checks on a recurring basis, so you can feel confident that the technician arriving at your door is trustworthy and meets our stringent safety standards.
Are your background-checked technicians also licensed and certified to work on HVAC systems?
Yes. In addition to clearing a comprehensive background check, each technician holds a Georgia Conditioned Air Contractor license or works directly under a licensed supervisor, and maintains EPA Section 608 refrigerant handling certification. We also require ongoing factory and in-house training so they stay current with the latest equipment and code requirements.
Can I request the same technician who visited my home previously?
Absolutely. When you book a repeat maintenance or repair visit, just note your preferred technician during scheduling or mention it to our customer-care team. Provided that technician’s route and availability line up with your appointment window, we’ll assign the same qualified, background-checked professional who is already familiar with your HVAC system.
Do you offer 24/7 emergency service in Athens, and will a background-checked technician respond after hours?
We provide true 24/7 emergency heating and cooling repair throughout Athens-Clarke County and surrounding areas. No matter the hour—nights, weekends, or holidays—a fully vetted, background-checked technician is on call to diagnose and fix critical issues such as no heat, no cooling, gas leaks, or refrigerant leaks.
How do your background-checked technicians protect my home during a service visit?
Before entering, our technicians wear shoe covers, lay down protective floor runners, and use clean drop cloths around the work area. They follow a strict code of conduct that prohibits smoking, foul language, and unauthorized phone use on your property. After completing the job, they clean up all work debris and review system performance with you to ensure total satisfaction.
Is there an extra cost associated with sending a background-checked technician?
No. Background checks and continuing education are part of our company’s commitment to safety and quality, not an added-fee service. Your quoted price for maintenance, repair, or system installation already includes the peace of mind that comes from having a vetted professional work on your heating and air conditioning equipment.