Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Athens
When your furnace fizzles out on a frosty Athens night or your AC quits during a humid Georgia afternoon, HEP is ready to roll. Our certified technicians arrive fast, diagnose accurately, and carry the parts to restore comfort on the spot—no waiting, no wondering. With transparent pricing, courteous service, and a 100% satisfaction promise, we turn stressful breakdowns into quick recoveries.
Count on us for emergency repairs to keep your heating and air conditioning running safely and efficiently year-round. We’re on call 24/7, backed by decades of experience, and committed to treating your home like our own. One call, and the chill (or swelter) is gone.
FAQs
How quickly can you arrive for an emergency heating or AC repair in Athens?
Our on-call technicians are stationed throughout the Athens area and can typically be at your door within 60–90 minutes of your call, day or night. During widespread outages or severe weather, arrival times may extend slightly, but we always prioritize true no-heat/no-cool situations and homes with vulnerable occupants such as infants or the elderly.
Are your emergency services really available 24/7, even on holidays and weekends?
Yes. We maintain a rotating team of licensed HVAC professionals who handle after-hours, weekend, and holiday calls. Our dispatch center never closes, so you can reach a live representative any time your furnace stops in January or your AC quits on the Fourth of July.
What kinds of heating and cooling issues count as an "emergency"?
Anything that threatens safety, comfort, or property is treated as an emergency. Examples include complete system failures, burning or electrical smells, refrigerant leaks, frozen coils, gas furnace ignition problems, and thermostat failures that prevent the unit from running. If you’re unsure, call us—our dispatcher will help determine whether you need immediate service or next-day scheduling.
How much extra does an emergency HVAC repair cost?
We charge a modest after-hours diagnostic fee that covers travel and system evaluation. Once the problem is identified, you’ll receive a flat-rate quote for the repair before any work begins. There are no hidden charges, and most common parts are stocked on our trucks to avoid additional trips or markups.
What should I do while waiting for the technician to arrive?
1) Turn off the HVAC system at the thermostat or breaker to prevent further damage. 2) Check and replace a severely clogged air filter if you have a spare. 3) For gas furnaces, shut off the gas supply if you smell sulfur or rotten eggs. 4) Make sure pets are secured and the work area is accessible. Avoid attempting complex repairs yourself—improper fixes can void warranties and create safety hazards.
Do you service all brands and types of systems in the Athens area?
Absolutely. Our EPA-certified technicians are trained to diagnose and repair every major brand of gas furnaces, heat pumps, central air conditioners, mini-splits, and packaged rooftop units commonly found in Athens homes and small businesses. We also have direct access to OEM and high-quality universal replacement parts to get your system back online quickly.