Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Bean Station
When your comfort system grinds to a halt in the middle of a frosty Bean Station night or a sweltering summer afternoon, HEP arrives fast—with stocked trucks, certified techs, and a can-do attitude that restores calm to your home. From burst furnace igniters to leaking coils and tripped compressors, we diagnose on the spot and fix most issues in a single visit, backed by clear pricing and our famous “Happy, Energetic, Professional” promise.
Bean Station neighbors trust us for emergency repairs on all makes and models of heating and air conditioning units because we answer the phone 24/7, stand behind every repair, and treat your home like our own. One call to HEP and you’ll feel the difference—swift service, honest answers, and comfort restored before you know it.
FAQs
What situations are considered an HVAC emergency in Bean Station?
An HVAC emergency is any heating or cooling problem that threatens your safety, comfort, or property. Examples include total system failure during extreme temperatures, gas or refrigerant leaks, electrical burning smells, frozen coils causing water damage, or carbon-monoxide alarm activation. If the issue could harm your family’s health or cause significant damage to your home, call us immediately.
Do you really provide 24/7 emergency service, even on weekends and holidays?
Yes. Our Bean Station emergency repair team is on call 24 hours a day, 7 days a week—including nights, weekends, and holidays. When you call, you’ll reach a live dispatcher who can send a licensed technician to your home right away, regardless of the time or date.
How fast can a technician reach my home in Bean Station?
Because we keep fully stocked service vehicles in the Bean Station and Grainger County area, most emergency calls are answered within 1–2 hours. During severe weather or high-demand periods we prioritize life-safety situations first, but we still aim to have a technician on-site the same day you call.
Which heating and cooling systems can you repair during an emergency visit?
Our certified technicians service all major HVAC brands and models, including gas and electric furnaces, heat pumps, central air conditioners, ductless mini-splits, and packaged units. We carry common replacement parts for brands like Trane, Carrier, Lennox, Rheem, Goodman, and York, allowing us to complete most repairs on the first visit.
What should I do while waiting for the technician to arrive?
If your furnace or AC has shut down, turn the system off at the thermostat and breaker to prevent further damage. For gas furnaces, shut the gas valve if you smell gas. Move pets and family members to a comfortable area, and open windows for ventilation if there is a burning smell or refrigerant odor. Avoid trying DIY electrical or refrigerant work—special tools and certifications are required.
How is emergency repair pricing determined, and will I get an estimate up front?
We charge a flat diagnostic fee for emergency calls, which covers the technician’s travel and system assessment. After diagnosing the problem, the technician provides a written quote that lists parts, labor, and any after-hours surcharges. You approve the price before work begins, so there are no surprise costs. We also offer financing options for larger repairs and accept major credit cards.