24/7 Emergency Service
24/7 Emergency Service | Heating and Air Conditioning | Belvidere
When your furnace quits during a frigid Belvidere night or your AC sputters on the hottest summer afternoon, HEP’s round-the-clock experts are just one call away. Our fully stocked trucks roll 24/7, so whether it’s 3 PM or 3 AM, you’ll get the same prompt, professional care that has made us the trusted name for heating and air conditioning emergencies in Boone County.
We diagnose, repair, and restore comfort fast—backed by transparent pricing, courteous techs, and a satisfaction guarantee. Skip the sleepless hours and sweaty guesswork; call HEP any time and reclaim the cozy, breathable home you deserve.
FAQs
What situations count as an HVAC emergency and when should I call?
An HVAC emergency is any situation that threatens your family’s safety, comfort, or property. Examples include complete loss of heat during freezing weather, an AC failure in extreme heat, burning smells or smoke from the furnace, refrigerant leaks, tripped breakers that immediately reset when the system restarts, or loud grinding or banging noises. If you suspect carbon monoxide, smell gas, or see sparks, turn the system off, leave the home if necessary, and call us immediately—24 hours a day, 365 days a year.
How fast can your technicians reach my home in Belvidere after I place an emergency call?
Because our dispatch center is staffed around the clock and our technicians live and work in the Boone County area, the average arrival time within Belvidere city limits is 60 minutes or less. During severe weather or city-wide outages, we prioritize calls by urgency—no-heat situations for elderly or medically fragile customers rise to the top—and we’ll give you a real-time arrival window via phone or text.
Are your emergency heating and cooling services really available 24/7, including weekends and holidays?
Yes. We maintain a rotating on-call team so you’ll always reach a live dispatcher—never an answering machine—no matter if it’s 2 a.m., Thanksgiving Day, or a Sunday afternoon. Trucks are fully stocked overnight, and our parts suppliers provide us with after-hours access to critical components so we can complete most repairs on the first visit.
What types or brands of equipment can you repair during an emergency visit?
Our licensed, NATE-certified technicians are trained on all major HVAC brands—including Carrier, Trane, Lennox, Rheem, Goodman, Bryant, York, and Mitsubishi—as well as older or discontinued models. We service gas furnaces, heat pumps, boilers, central air conditioners, ductless mini-splits, rooftop units, and smart thermostats. If proprietary parts are needed, we’ll implement a safe temporary solution until OEM components arrive.
Will I be charged extra for after-hours or overnight service?
We believe in transparent, upfront pricing. While there is a modest emergency diagnostic fee to cover the cost of operating crews outside normal business hours, you’ll receive a written estimate for any repair before work begins, and labor rates remain the same day or night. No hidden charges, no surprises—just reliable service when you need it most.
What can I do to protect my system and my home while waiting for the technician?
First, turn off the affected HVAC unit at the thermostat and breaker panel if you smell burning, hear unusual noises, or see water leaking. For no-heat calls, close doors to unused rooms and place towels at the bottom to retain warmth; space heaters can be used safely if kept three feet from combustibles. For AC failures, open windows if outdoor humidity is low. Do not attempt DIY repairs—taping wires, adding refrigerant, or resetting safety switches can cause further damage or void warranties. Our dispatcher can walk you through other safety steps until help arrives.