24/7 Emergency Service
24/7 Emergency Service | Heating and Air Conditioning | Benton
When a midnight furnace failure turns your home into a freezer or an unexpected summer breakdown leaves you sweltering, HEP is on call in Benton—day or night, weekend or holiday. Our certified technicians arrive fast, fully stocked, and ready to restore your comfort with precision diagnostics and reliable repairs. From flickering pilot lights to compressor issues, we handle every emergency without the overtime surprise, so you can focus on what matters: staying cozy or cool.
Homeowners trust our 24/7 emergency service because we treat each call with urgency and respect. Whether you need immediate relief, expert guidance on system upgrades, or routine maintenance after the crisis is solved, HEP keeps your heating and air conditioning running smoothly while safeguarding your budget. One number, any hour—that’s peace of mind in Benton.
FAQs
What situations qualify as an HVAC emergency and warrant a 24/7 service call?
Any heating or cooling problem that threatens your family’s safety, comfort, or property should be treated as an emergency. Examples include complete loss of heat during freezing temperatures, an A/C shutdown in extreme summer heat, carbon-monoxide alarm activation, smoking or sparking equipment, refrigerant or gas leaks, flooding around the indoor unit, or electrical smells coming from the system. If you’re unsure, call us—our dispatcher will help determine whether immediate service is needed.
How fast can your technicians reach my home or business in Benton?
We maintain on-call teams stationed throughout Saline County, so in most cases we arrive at Benton addresses within 60–90 minutes of your call—often sooner. Because we track our trucks with GPS, our dispatcher can give you a real-time ETA and send text updates as the technician is en route.
Are your emergency technicians licensed and certified to work on my equipment?
Yes. All of our 24/7 technicians hold Arkansas HVACR licensing, EPA Section 608 refrigerant certification, and undergo annual factory training on major brands. They travel with fully stocked vans, diagnostic instruments, and replacement parts so most breakdowns can be fixed in a single visit—even at 2 a.m.
Which heating and cooling brands and system types do you service?
We repair, maintain, and replace all makes and models, including Trane, Carrier, Lennox, Rheem, Goodman, York, Daikin, and more. Our technicians are trained on gas furnaces, electric air handlers, heat pumps, mini-splits, geothermal units, and commercial rooftop systems. If parts are required for less-common brands, we have supplier partnerships that allow after-hours parts pickup or overnight delivery.
Will I pay extra for a late-night, weekend, or holiday service call?
Because true emergencies can’t wait, we never charge ‘surge pricing’ or hidden fees. Our 24/7 diagnostic rate is slightly higher than our regular business-hours rate to cover overtime labor, but you’ll be quoted that flat diagnostic fee up front. After evaluating your system, the technician will present repair options and exact pricing before any work begins, so you remain in control of the cost.
Is there anything I should do before the emergency technician arrives?
For safety, turn off the HVAC system at the thermostat and at the breaker if you smell burning, see sparks, or suspect a gas leak. Clear a path to the equipment, remove pets from the work area, and have any recent service invoices handy. If no safety hazard exists, leave the system untouched—attempting DIY fixes can void warranties or worsen damage. Our technician will handle the rest upon arrival.