Factory-trained Technicians
Factory-trained Technicians | Air Conditioning | Heating and Air Conditioning | Blountville
When the Tennessee summer pushes the mercury past comfortable, Blountville homeowners turn to HEP’s factory-trained technicians for reliable, energy-smart air conditioning solutions. Our team knows every make and model inside and out, so we can diagnose issues quickly, fine-tune performance, and install new systems that keep your family cool without draining your wallet.
From precision refrigerant checks to complete system replacements, we approach each job with the same promise: do it right the first time, treat your home with respect, and back our work with iron-clad guarantees. Choose HEP for air conditioning service that’s fast, friendly, and always a breath of fresh (and perfectly chilled) air.
FAQs
Why should I choose factory-trained technicians for my air conditioning service in Blountville?
Factory-trained technicians receive direct instruction from the equipment manufacturers, so they understand every component, recommended procedures, and the latest software updates for your specific air-conditioning unit. This specialized training means faster diagnostics, repairs done right the first time, protection of your manufacturer’s warranty, and greater overall system efficiency. In short, you get expert workmanship backed by the people who built your AC system.
What types and brands of air-conditioning systems do you service or install?
Our team services and installs virtually every major residential and light-commercial AC brand used in the Blountville area, including Carrier, Trane, Lennox, Rheem, Goodman, Daikin, and Mitsubishi Electric mini-splits. Because our technicians hold multiple factory certifications, we can work on central split systems, heat pumps, ductless mini-splits, package units, and high-efficiency variable-speed systems. If your unit is still under warranty, we follow the exact OEM specifications to keep that coverage intact.
How often should I schedule air-conditioning maintenance, and what does your tune-up include?
For most homes in Blountville, we recommend a professional tune-up once per year—ideally in early spring before the cooling season begins. Our comprehensive maintenance visit includes: checking refrigerant charge, tightening electrical connections, testing safety controls, cleaning the condenser and evaporator coils, changing or washing air filters, flushing the condensate drain, lubricating moving parts, calibrating the thermostat, and running a full performance test. Regular maintenance can cut energy costs by up to 15 %, extend equipment life, and greatly reduce the risk of midsummer breakdowns.
Do you provide 24/7 emergency AC repair in Blountville?
Yes. Summer heat can be more than uncomfortable—it can be dangerous. That’s why our factory-trained technicians are on call 24 hours a day, 7 days a week, including holidays. We stock our service vehicles with common OEM parts, so most emergencies are resolved in a single visit. Call our main number any time; you’ll speak with a live dispatcher who can immediately route the next available technician to your door.
Can your team help improve my AC system’s energy efficiency and indoor air quality?
Absolutely. After a system assessment, we can recommend high-efficiency replacement units, variable-speed blower motors, programmable or smart thermostats, and zoning controls to reduce energy consumption. For indoor air quality, we offer factory-approved upgrades such as whole-house air purifiers, UV germicidal lights, media filters, and properly sized dehumidifiers. Our technicians will explain the cost-benefit of each option so you can make an informed decision.
What warranties or guarantees do you offer on AC repairs and new installations?
All repair work is backed by a 1-year parts and labor guarantee, unless the manufacturer offers a longer parts warranty. New system installations come with the full manufacturer warranty—typically 10 years on parts and up to 12 years on compressors—plus our own 2-year labor warranty. We also provide a 100 % satisfaction guarantee: if you’re not happy with our workmanship, we’ll make it right at no additional cost.