Emergency Response
Emergency Response | HVAC Unit Replacement | Heating and Air Conditioning | Briceville
When Briceville nights turn bone-chilling or summer afternoons feel sweltering, HEP’s emergency response team is on call to swap out failing systems and restore comfort fast. Our certified technicians arrive in fully stocked trucks, diagnose the problem on the spot, and install a high-efficiency unit that slashes energy costs while keeping your family safe and cozy. We work around the clock, so whether your furnace quits at midnight or the A/C sputters during a weekend cookout, help is only one call away.
Choose HEP for HVAC unit replacement and gain the peace of mind that comes with transparent pricing, industry-leading warranties, and 40+ years of local expertise. From permitting to final thermostat calibration, we handle every detail with the courtesy and professionalism Briceville homeowners deserve—leaving nothing behind but perfectly balanced air.
FAQs
When is an HVAC replacement considered an emergency rather than a standard service call?
An HVAC replacement becomes an emergency when the existing system fails completely and jeopardizes health, safety, or property. Examples include a total loss of heat during freezing winter nights, an AC failure when outside temperatures exceed 90 °F, repeated tripping of breakers that could present a fire hazard, or a refrigerant leak that poses health risks. In these situations, temporary repairs may not restore safe operation, so our Briceville-based team prioritizes a rapid replacement instead of a routine repair appointment.
How fast can your technicians arrive at my Briceville home for an emergency HVAC replacement?
Because our service hub is located less than 15 minutes from downtown Briceville, a certified technician is typically on site within 60–90 minutes of your call—day or night. Our dispatchers track real-time traffic on TN-116 and nearby county roads to route the closest crew, ensuring the fastest possible response even during severe weather or power outages.
Do you carry replacement HVAC systems in stock for same-day installation?
Yes. We maintain warehouse stock of the most common gas furnaces, heat pumps, and central air conditioners sized from 1.5-5 tons, along with air handlers, thermostats, and ancillary parts. Brands include Trane, Goodman, Rheem, and Carrier. Having units on our trucks or in our local depot means we can usually complete a full removal and replacement in a single visit without waiting for factory shipments.
Are emergency replacements available after business hours, on weekends, or during holidays?
Absolutely. Our emergency hotline operates 24 / 7 / 365, including Thanksgiving, Christmas, and New Year’s Day. A dedicated on-call crew rotates each week, ensuring qualified installers are always available. There are no additional charges for night, weekend, or holiday labor—only the standard emergency diagnostic fee, which is waived if you proceed with the replacement.
What payment options and warranties do you offer for urgent HVAC replacements?
We understand unexpected system failures can strain a household budget. That’s why we offer multiple financing plans, including 0% APR for 12 months (on approved credit) and low-interest terms up to 60 months. We also accept major credit cards, checks, and cash. Every new system comes with the manufacturer’s 10-year parts warranty and our own two-year labor guarantee. Optional extended labor coverage up to 10 years is available for a small additional cost.
Will you handle permits, inspections, and disposal of my old unit?
Yes. Our team secures all required Anderson County mechanical permits, schedules the final inspection, and completes load calculations to comply with local building codes. We remove and recycle the old equipment, reclaim refrigerant per EPA guidelines, and leave your property clean. You’ll receive documentation of the recycling and inspection for your records.