Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Bristol
When your furnace falters in the middle of a frosty Bristol night, HEP’s certified technicians are on-call and on the road—24/7—to restore warmth fast. One call dispatches a fully stocked truck, seasoned pros who diagnose in minutes, and transparent pricing before the first wrench turns. From igniter replacements to blower motor fixes, we handle every brand and model, so you can trade that blanket fort for reliable, even heat.
Homeowners choose HEP because we pair rapid emergency response with the long-term security of preventative maintenance and honest advice. Whether it’s a sudden breakdown or a lingering rattle you’ve been ignoring, our heat repair expertise keeps Bristol families comfortable and energy bills in check—all backed by a satisfaction guarantee that’s as solid as our craftsmanship.
FAQs
Do you offer true 24/7 emergency heat repair in Bristol?
Yes. Our technicians are on-call around the clock—including nights, weekends, and bank holidays—so you can reach us any time your heating system breaks down. Once you place an emergency call, we dispatch the nearest qualified engineer immediately and keep you updated with real-time arrival estimates.
What types of heating systems can you repair during an emergency visit?
Our engineers are certified to service gas and oil boilers, electric and gas furnaces, heat pumps, ductless mini-splits, and even hydronic/radiator systems. We carry common replacement parts on our vans, enabling us to fix most faults—including ignition failures, frozen condensate pipes, thermostat issues, and circulating-pump breakdowns—on the first visit.
How quickly can you arrive at my home or business in Bristol?
For addresses within Bristol city limits we typically reach you within 60–90 minutes. Response times to surrounding areas such as Keynsham, Filton, Bradley Stoke, or Portishead average 90 minutes or less, traffic permitting. When you call, our dispatcher confirms your postcode, provides an honest ETA, and stays in contact until the engineer is on site.
What does an emergency heat repair cost?
We charge a fixed call-out fee that covers the engineer’s travel and the initial fault diagnosis, followed by transparent, itemised labour and parts pricing. You will receive a written quotation before any repair work begins, and there is no additional ‘after-hours’ premium—our rates are the same 24/7. We accept major credit/debit cards, bank transfer, and contactless payments on site.
Is it safe to stay in my property while waiting for the engineer?
If you smell gas, hear hissing, or suspect a carbon-monoxide leak, evacuate the building, call the National Gas Emergency Service on 0800 111 999, and then contact us. For non-gas-related heating failures, you can usually remain indoors, but switch off the boiler or furnace at the mains, keep the area clear of flammable items, and use portable heaters only in well-ventilated spaces.
Will an emergency repair affect my manufacturer’s warranty or require follow-up work?
All repairs are performed by Gas Safe & OFTEC-registered engineers using OEM or warrantied aftermarket parts, so your manufacturer’s warranty remains intact. We provide a 12-month workmanship guarantee, and if the fault returns within that period we will revisit at no extra labour cost. If the unit is beyond economical repair, we can supply and fit a replacement system and credit the emergency call-out fee toward the new installation.