Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Bristol
When your Bristol home turns chilly, you want fast, dependable heat repair backed by a name you can trust. HEP’s certified technicians arrive when promised, diagnose the problem with precision, and explain every option clearly—no surprises, no pushy upsells. Because we believe comfort shouldn’t be a gamble, every visit is paired with our rock-solid Satisfaction Guarantee: if you’re not completely happy with the results, we’ll make it right at no extra cost.
From worn-out igniters to uneven airflow, we’ve seen—and solved—it all. Our vans are stocked with quality parts so most fixes happen on the first trip, getting your system humming again before the chill sets in. Friendly service, fair pricing, and workmanship that lasts: that’s the HEP way, keeping Bristol families cozy season after season.
FAQs
What does your Satisfaction Guarantee cover for heating and air-conditioning services in Bristol?
Our Satisfaction Guarantee promises that every heat-repair job we perform in Bristol will be completed to the highest professional standards, using approved parts and manufacturer-recommended procedures. If you’re not 100 % satisfied with our workmanship within 30 days, we will return at no extra charge to put things right, or refund the labour portion of your invoice—whichever you prefer.
How quickly can you respond to a no-heat emergency in Bristol?
We operate a staffed emergency line 24/7 and keep on-call engineers based in and around Bristol. In most cases we can reach properties in BS postcodes within two hours, even on weekends and bank holidays. During extreme weather we prioritise vulnerable customers, such as homes with young children or elderly occupants, but everyone receives the same prompt, guaranteed response.
Are your technicians certified to work on all major heating system brands?
Yes. Every technician holds Gas Safe Registration for gas furnaces and boilers, OFTEC certification for oil systems, and manufacturer-specific training for units from Worcester Bosch, Vaillant, Baxi, Ideal, Mitsubishi, Daikin, and more. This means any repairs we complete maintain your system’s safety, efficiency, and warranty compliance.
Will repair work affect my manufacturer warranty?
No. Because our engineers follow the original manufacturer’s service bulletins and install genuine or approved replacement parts, your existing warranty stays intact. After finishing the job, we provide written documentation listing part numbers and procedures used, which you can keep with your warranty records.
What if my heating system fails again after a repair?
All parts we install carry a minimum 12-month manufacturer’s warranty, and our labour is covered by our own 12-month workmanship warranty. If the same fault reappears during that period, simply call us and we’ll return to diagnose and fix the problem at no cost to you—travel, labour, and parts included.
Do you offer transparent pricing and written estimates before starting heat-repair work?
Absolutely. After inspecting your system we provide a no-obligation, fixed-price quote that spells out labour rates, parts prices, and any optional upgrades. There are no hidden call-out fees for Bristol addresses, and we never start work until you’ve signed off on the estimate. You’ll receive the quote and final invoice in writing for your records.