Transparent Pricing
Transparent Pricing | Heat Repair | Heating and Air Conditioning | Bristol
When your Bristol home goes chilly, you shouldn’t have to gamble on hidden fees or uncertain timelines. HEP’s transparent pricing heating and air conditioning team delivers prompt, precision heat repair with an up-front quote that never shifts once the job begins. Our certified technicians arrive in fully stocked vans, diagnose the issue quickly, and walk you through every option, so you stay in control from the first handshake to the final warm breath from your vents.
Neighbors across Bristol trust HEP because we treat comfort like a promise: 24/7 availability, clean work areas, and warranties that mean something. Whether it’s a midnight furnace failure or a nagging pilot-light problem, we restore heat fast—and you’ll know the exact cost before we pick up a single tool. Discover how straightforward, stress-free heat repair can be when a local crew puts honesty and craftsmanship first.
FAQs
How does your transparent pricing model work for heat repair in Bristol?
As soon as you book a visit, we email or text you our current labour rate and any call-out charge so you know exactly what to expect. Once the engineer has diagnosed the fault, you receive an itemised, fixed-price quotation covering labour, parts and VAT. Nothing goes ahead until you approve the quote, and the price is locked in even if the job takes longer than expected. Because we publish our standard rates on the website and on every invoice, there are no hidden extras or last-minute surprises.
What factors influence the final cost of a heating repair?
The price depends on several variables: 1) the type of system (gas boiler, electric heater, oil boiler, heat pump), 2) the nature and severity of the fault, 3) the cost and availability of replacement parts, 4) the time required to access the appliance or pipe work, and 5) whether out-of-hours service is requested. Typical examples: a simple room-thermostat swap starts around £120, a boiler pump replacement averages £260–£320, while a cracked heat exchanger can exceed £700. If the repair cost approaches 50% of the price of a new appliance, we will always discuss replacement options first so you can make an informed decision.
Do you charge a call-out or diagnostic fee, and is it included in the quote?
For properties inside the Bristol postcode area we charge a flat £59 diagnostic fee, which covers travel and up to 30 minutes of fault-finding. If you accept our fixed-price repair quote, that £59 is automatically deducted from the final bill. If you decide not to proceed, you simply pay the diagnostic fee and owe nothing further. There are no mileage surcharges within a 20-mile radius of central Bristol, and we never mark up parking costs or tolls.
How soon can you attend an emergency heating breakdown in Bristol?
We operate a true 24/7 emergency line. For calls received before 3 p.m. we aim for same-day attendance; after that, we guarantee arrival within 24 hours. During peak winter periods our average response time inside Bristol is 90 minutes. For vulnerable customers—such as the elderly or households with young children—we prioritise visits and carry temporary heaters to leave on site until the repair is completed.
Are your technicians qualified to work on all boiler and heat-pump brands?
Yes. Every engineer is Gas Safe registered for natural gas and LPG appliances, holds OFTEC for oil systems, and is F-Gas certified for refrigerant-based heat pumps. We service and repair Worcester Bosch, Vaillant, Baxi, Ideal, Viessmann, Grant, Mitsubishi, Daikin, Samsung and more. Our vans carry common spares for the top ten brands so most faults are fixed on the first visit; for rarer parts we have same-day access to local suppliers in Bristol.
What guarantees or warranties do you provide on parts and labour?
All workmanship is covered by a 12-month labour guarantee—if the same fault reoccurs within a year, we’ll fix it free of charge. Genuine manufacturer parts come with their own warranty, typically 12–24 months. Should a warranted part fail during that period, we will replace it and cover the labour. Every invoice clearly states the warranty period, and the guarantee is transferable if you sell your home within that time.