Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Caryville
When Caryville nights turn frosty and the furnace decides to quit, HEP’s emergency service team is ready 24/7 to bring the warmth back. One call dispatches certified technicians in fully stocked trucks, prepared to diagnose any make or model on the spot and deliver rapid, lasting heat repair that restores comfort before the chill settles in. You’ll get transparent pricing, real-time updates, and courteous pros who treat your home like their own—boot covers, clean workspaces, and a smile included.
Because winter emergencies don’t wait for business hours, neither do we. From igniter failures and blower motor issues to strange noises and uneven temperatures, our experts leverage cutting-edge tools and decades of experience to solve the problem fast and right the first time. Trust HEP in Caryville to keep your family safe, your system efficient, and your peace of mind intact—all with the dependable heat repair service the community has counted on for years.
FAQs
What situations count as an emergency heat repair and how fast can you reach my Caryville home?
Any loss of heat during freezing conditions, burning smells, loud grinding noises, tripped breakers that immediately reset, or carbon-monoxide alarm activations are treated as emergencies. Because our dispatch center is located right in Caryville, we have technicians on call 24/7 and usually arrive within 60 minutes—often sooner inside city limits and nearby communities such as Jacksboro, LaFollette, and Huntsville.
Are your technicians qualified to service every brand and type of heating equipment?
Yes. All of our service specialists are Tennessee-licensed, NATE-certified technicians who receive ongoing factory training. We stock the diagnostic tools and OEM parts needed for gas and electric furnaces, heat pumps, dual-fuel systems, mini-splits, and packaged rooftop units. If your unit is still under manufacturer warranty, we process the paperwork so you keep your coverage intact.
Will I pay extra for emergency, after-hours, or weekend calls?
Our emergency diagnostic fee is a flat rate that covers nights, weekends, and holidays—there are no surprise ‘overtime multipliers.’ Once the fault is identified, we give you an upfront repair quote before any work starts. If you approve the repair, the diagnostic fee is applied toward the total cost so you’re never charged twice for the same visit.
What can I do while waiting for the technician to reduce further damage or safety risks?
• Turn off the heating system at the thermostat and, if you smell gas, shut off the main gas valve and open windows. • Check that the breaker or disconnect switch has not tripped; if it has, leave it off until we arrive. • Move flammable items away from the furnace or air handler. • Keep pets and children clear of the equipment area. • If temperatures are below freezing, open cabinet doors under sinks to help prevent pipe freeze and use space heaters safely (3-foot clearance, UL-listed units only).
Can you repair my heat pump if it’s frozen or blowing cold air?
Absolutely. Heat pumps are common in Caryville’s moderate climate and our crews are trained to troubleshoot defrost sensors, reversing valves, low refrigerant, thermostat mis-calibration, and outdoor fan failures. Most problems can be fixed on the spot because our service vans carry universal defrost control boards, contactors, capacitors, and R-410A/R-454B refrigerant. If the compressor has failed, we’ll discuss repair vs. replacement options and temporary heat solutions before we leave.
Do you offer any warranties or guarantees on emergency repairs?
Every repair is backed by a 1-year parts and labor warranty, and many OEM parts carry longer manufacturer warranties. We also provide a 100% satisfaction guarantee—if the same issue recurs within 30 days, we’ll return at no charge. For added peace of mind, ask about our Comfort Club membership, which includes two preventive maintenance visits per year, priority scheduling, and a 10% discount on all future emergency repairs.