Transparent Pricing
Transparent Pricing | Heating and Air Conditioning | Caryville
When Caryville homeowners call HEP, they know exactly what they’ll pay before any work begins. Our transparent pricing takes the guesswork—and the stress—out of heating and air conditioning repairs, replacements, and seasonal tune-ups. One clear, upfront quote covers every part, every labor hour, and every smile from our certified technicians, so you can focus on enjoying a perfectly balanced indoor climate instead of worrying about surprise fees.
From brisk January mornings to steamy July afternoons, HEP keeps Caryville comfortable year-round with industry-leading warranties, same-day service, and financing options tailored to your budget. Whether you need an emergency fix at midnight or a high-efficiency system designed to slash utility bills, you’ll get expert craftsmanship, transparent communication, and a 100% Satisfaction Guarantee—because honest comfort should be as refreshing as the air we deliver.
FAQs
What does “transparent pricing” mean for my heating and air-conditioning service in Caryville?
Transparent pricing means you know the exact cost of every part, service, and fee before any work begins. We list flat-rate prices for diagnostics, repairs, replacements, and maintenance so there are no surprises when the job is finished. You approve the written quote in advance, and that price will not change unless you authorize additional work.
Do you charge a separate trip or diagnostic fee?
Yes, our standard diagnostic visit is $89, which covers travel to your Caryville home, a complete system evaluation, and a written repair estimate. If you move forward with the recommended repair the same day, we automatically credit the $89 toward the total, so you only pay for the repair itself.
Are there any hidden costs I should know about, such as disposal or after-hours fees?
No. All potential costs are itemized on your quote, including parts, labor, refrigerant recovery, disposal, or permit fees when required. After-hours or weekend emergency calls carry a flat $139 diagnostic rate—also disclosed upfront. If the technician encounters an unforeseen issue, you’ll receive an updated quote for approval before work continues.
Can I get a price range online or over the phone before you come out?
Absolutely. For common repairs we can provide ballpark figures by phone or chat based on model and symptoms. Exact pricing requires an on-site diagnostic to see the specific failure, but you’ll still receive a written estimate before any charges are applied.
Do you offer financing or payment plans for larger projects like system replacement?
Yes. We partner with several lenders to offer 0% APR promotional financing for up to 18 months on new HVAC systems, as well as low fixed-rate options for terms up to 10 years. The application takes about five minutes and can be completed on the technician’s tablet while you review your quote.
Is preventive maintenance included, and how much does it cost?
Our Comfort Club maintenance plan is optional and clearly priced at $169 per system per year. It includes two seasonal tune-ups, priority scheduling, a 15% discount on repairs, and no after-hours diagnostic fees. Enrollment pricing is listed on every invoice and there is no long-term contract—you can cancel anytime.