24/7 Emergency Repairs
24/7 Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Charleston
When your air conditioning suddenly quits in the middle of a sultry Charleston night, HEP swoops in like a cool coastal breeze. Our certified technicians are on call 24/7, arriving fast with fully stocked trucks, advanced diagnostics, and the know-how to fix any make or model on the spot. From refrigerant leaks and frozen coils to thermostat failures and blower breakdowns, we restore comfort without the wait—and we back every repair with transparent pricing and a satisfaction guarantee.
What sets HEP apart is our neighbor-first philosophy. We respect your time, protect your home with drop cloths and shoe covers, and explain every option in plain English before we pick up a single tool. Whether it’s a midnight emergency, a sticky weekend afternoon, or a sweltering holiday, you can count on friendly voices at our dispatch line and expert hands at your door. Stay cool, Charleston: one call to HEP is all it takes to get the chill back.
FAQs
What qualifies as an air-conditioning emergency and when should I call for 24/7 service?
An AC emergency is any situation that threatens your family’s safety, comfort, or the integrity of your equipment. Examples include complete system failure during extreme heat or humidity, burning smells or smoke coming from the unit, electrical sparking or tripped breakers that immediately reset, refrigerant leaks, frozen evaporator coils that won’t thaw, and unusual grinding or screeching noises that indicate parts may fail. If your home temperature is rising rapidly, you smell something burning, or the system will not turn on at all, call us right away—day or night. Waiting can lead to costly damage, health risks, and longer downtime.
How quickly can your technicians arrive at my Charleston home for an emergency AC repair?
Because we staff a dedicated on-call team 24 hours a day, 365 days a year, our average response time inside the Charleston metro area is 60–90 minutes from the moment you speak with our dispatcher. During severe weather or peak heat waves, call volumes increase, but we still prioritize true emergencies and will give you an accurate ETA before you hang up. Our service vehicles are fully stocked, so in most cases the technician can diagnose and repair your system in a single visit.
Do you service all brands and models of air conditioners, including older systems?
Yes. Our EPA-certified technicians are trained on every major manufacturer—Carrier, Trane, Lennox, Goodman, Rheem, York, American Standard, Daikin, and more—as well as ductless mini-splits and packaged rooftop units. We also carry an inventory of universal and OEM replacement parts for systems up to 25 years old. If a part is obsolete, we can usually source an aftermarket equivalent or offer options for temporary repair until a long-term solution is chosen.
What costs should I expect for an after-hours emergency repair call?
We charge a flat emergency service fee that covers travel, initial diagnostics, and a full written estimate before any work begins. That fee is quoted over the phone so there are no surprises and is waived if you authorize the recommended repair. Labor is billed at standard hourly rates—even at night or on holidays—and parts are priced at manufacturer list minus any discounts we receive. We also offer 0% short-term financing and accept all major credit cards to make unexpected repairs easier on your budget.
Will an emergency repair void my manufacturer’s or extended warranty?
No. All of our technicians follow manufacturer-approved repair procedures, use OEM or equivalent parts, and document the work performed. We are licensed, insured, and hold factory certifications for leading brands, so any repair we complete remains fully compliant with warranty terms. After the job is finished, we provide copies of invoices and serial-numbered parts receipts that you can file with the manufacturer or your home-warranty company.
How can I prevent future AC emergencies and keep my system reliable in Charleston’s humid climate?
The best defense is proactive maintenance. We recommend a professional tune-up each spring that includes cleaning coils, checking refrigerant charge, tightening electrical connections, lubricating motors, and flushing the condensate drain to prevent clog-related overflows. Replace or wash air filters every 30–60 days, keep outdoor condenser coils clear of salt air corrosion and debris, and install a surge protector to handle frequent coastal thunderstorms. Enrolling in our Comfort Club maintenance plan gives you two precision tune-ups per year, priority scheduling, and up to 15% off repairs—dramatically reducing the chance of a midnight breakdown.