No-surprise Pricing
No-surprise Pricing | Heat Repair | Heating and Air Conditioning | Charleston
Charleston’s mild charm can feel a whole lot cooler when your furnace quits on a damp winter night. That’s when HEP Heating & Air Conditioning steps in with fast, reliable heat repair and our promise of No-Surprise Pricing. Before any wrench turns, you’ll see the exact cost—in writing—so you can breathe easy knowing there are zero hidden fees, overtime upcharges, or mysterious line items. Our certified technicians arrive on time, protect your home like it’s their own, and use well-stocked service vehicles to solve most issues in a single visit.
From historic downtown townhomes to breezy James Island condos, we service every make and model, restoring warmth and safety across the Lowcountry. You’ll get clear communication, flexible scheduling, and a satisfaction guarantee that’s as solid as our reputation. When you need heat repair that’s honest, affordable, and always customer-first, call HEP and get cozy again—without the sticker shock.
FAQs
What does “no-surprise pricing” mean for my heat repair in Charleston?
Our no-surprise pricing policy guarantees that the price we quote after diagnosing your heating issue is the exact price you will pay when the work is finished—no hidden fees, overtime surcharges, or mysterious add-ons. Before any repair begins, we present a written estimate for your approval, explain each line item, and answer all your cost-related questions so you can make an informed decision without worrying about budget-busting surprises.
How does the heat repair process work from start to finish?
1. Schedule: Call, text, or book online for a convenient appointment time. 2. Diagnosis: A certified technician arrives on time, inspects your furnace or heat pump, and pinpoints the problem. 3. Up-front Quote: You receive a flat-rate, no-surprise price that covers parts, labor, and taxes. 4. Repair: With your approval, we perform the repair immediately (our trucks are stocked with most common parts) or schedule a rapid follow-up if a special-order part is needed. 5. System Check & Cleanup: We test the system for safe, efficient operation and leave your home as clean as we found it. 6. Follow-Up: You receive a digital invoice and a courtesy call or email to ensure your heat is running smoothly.
Are your technicians qualified to repair all brands and types of heating systems?
Yes. Our NATE-certified technicians receive ongoing training to service gas furnaces, electric furnaces, heat pumps, and ductless mini-splits from every major manufacturer, including Trane, Carrier, Lennox, Rheem, Goodman, Mitsubishi, and more. We maintain factory-authorized partnerships and carry a wide inventory of OEM and high-quality aftermarket parts to get your heat back on quickly.
What are common signs I need professional heat repair instead of a DIY fix?
Call us if you notice: • No heat or insufficient warmth from vents.• Sudden spikes in energy bills. • Unusual noises—banging, squealing, or rattling.• Burner flame burning yellow instead of blue (gas furnaces).• Heater cycles on and off rapidly (short-cycling).• Burning or musty odors that don’t dissipate after first use of the season.• Tripped breaker or frequent fuse issues related to the HVAC unit. These symptoms may indicate failing components such as igniters, blower motors, capacitors, or safety switches that require professional tools and expertise.
Do you offer emergency or after-hours heating repair in Charleston?
Absolutely. Charleston’s winter nights can get chilly, so we provide 24/7 emergency service—including holidays. When you call after hours, you’ll reach a live dispatcher who can send an on-call technician to your home. Our no-surprise pricing still applies, so you’ll receive a flat-rate quote before any work begins, even at 2 a.m.
Is the repair guaranteed, and what if the same issue returns?
Every repair is backed by our 1-year parts and labor warranty. If the exact same component we repaired or replaced fails within that period, we’ll return promptly and fix it at no cost to you. In addition, you’ll enjoy our 100% satisfaction promise—if you’re unhappy with our workmanship or professionalism for any reason, we’ll make it right or refund the service portion of your bill.