Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Chattanooga
When your furnace quits on a frosty Chattanooga night, you need more than a next-day appointment—you need fast, reliable heat repair from a team that treats your comfort like an emergency. HEP’s certified technicians are on call 24/7, arriving in fully stocked trucks ready to diagnose and fix any brand of heater on the first visit. From strange noises and uneven warmth to complete system shutdowns, we restore cozy peace of mind in a single, stress-free stop.
As a local company rooted in the Scenic City, HEP backs every repair with upfront pricing, transparent communication, and a workmanship guarantee you can feel good about. We’re neighbors helping neighbors, committed to honest service that never cuts corners. When seconds count and the chill is closing in, reach out—our experts will be at your door before the coffee cools.
FAQs
What situations count as a true heating emergency in Chattanooga?
You should request emergency service any time your heater stops producing warm air during freezing or near-freezing temperatures, the system will not turn on, you smell gas or burning electrical odors, you hear loud grinding or banging noises, or you notice rapid cycling that could damage the equipment. In Chattanooga’s damp winter climate, losing heat can allow indoor temperatures to fall below safe levels in just a few hours, so call immediately if seniors, children, or pets are present.
How fast can your technicians reach my home or business?
We dispatch crews 24/7 and maintain service vehicles on the north, south, and east sides of Chattanooga. Inside city limits our average arrival time is 45–60 minutes. For Signal Mountain, Ooltewah, or Lookout Mountain we target 60–90 minutes, weather and traffic permitting. You’ll receive a live ETA by text and continual updates until the technician knocks on your door.
What kinds of heating systems do you repair in emergency calls?
Our NATE-certified technicians are equipped to diagnose and repair gas and electric furnaces, dual-fuel systems, heat pumps, mini-splits, boilers, and packaged rooftop units. We carry common replacement parts for major brands such as Trane, Carrier, Lennox, Rheem, Goodman, and York so most emergency repairs can be completed on the first visit.
Will I pay extra for an after-hours or holiday service call?
We do charge a flat emergency diagnostic fee that covers travel and system evaluation outside normal business hours. That fee is quoted up front when you call. After diagnosing the problem, your technician will give you a written, no-obligation repair quote that shows parts and labor separately. No work begins until you approve the price, and there are never hidden overtime surcharges.
What should I do while waiting for the technician to arrive?
1. Turn off the heating system at the thermostat and breaker if you smell gas, burning plastic, or hear metal-on-metal noises. 2. Close exterior doors and windows and use rolled towels at the base of drafty doors to retain heat. 3. Move furniture or storage items away from the furnace, air handler, or outdoor unit to give the technician clear access. 4. Keep pets secured and make sure someone 18 or older can authorize repairs onsite. 5. If indoor temperatures fall below 55°F, run space heaters only in attended rooms and follow manufacturer safety guidelines.
Are your emergency-service technicians licensed and insured?
Yes. All field personnel hold Tennessee HVAC Contractor licenses, EPA refrigerant certifications, and ongoing NATE training. We carry full general liability and workers’ compensation insurance, pull permits when required by the City of Chattanooga, and back our emergency repair work with a 1-year parts and labor warranty (longer when OEM parts provide extended coverage).