24/7 Emergency Service
24/7 Emergency Service | Heating and Air Conditioning | Chattanooga
Day or night, when the Tennessee weather takes a sudden turn, HEP’s certified technicians are already on their way—equipped trucks humming, parts fully stocked, and a real live dispatcher on the line. We know that a broken furnace on a frosty Signal Mountain morning or a stalled A/C during a humid downtown heatwave can’t wait for “business hours,” so our 24/7 emergency response is built for speed and peace of mind. One call and we’ll diagnose, repair, or replace your system with transparent pricing and the neighborly service that’s kept Chattanooga comfortable for decades.
From routine maintenance to after-midnight rescues, our crew handles every brand and model of heating and air conditioning with the same commitment to craftsmanship and courtesy. While we restore the perfect temperature, you can track our technician’s arrival in real time, review digital inspection reports, and relax knowing all work is backed by HEP’s iron-clad satisfaction guarantee. When comfort can’t wait, count on the hometown team that never clocks out.
FAQs
What situations count as an HVAC emergency, and when should I call your 24/7 service?
Anytime your heating or cooling system stops working in extreme weather, produces burning smells, trips breakers repeatedly, leaks water or refrigerant, or makes loud grinding or screeching noises, it is considered an emergency. In Chattanooga’s humid summers and occasionally freezing winters, loss of conditioning or heat can quickly become unsafe for children, elderly family members, or pets. Call us immediately—day or night—if you notice any of these issues, or if indoor temperatures climb above 85°F or fall below 60°F and the system won’t respond.
How fast can your technicians get to my Chattanooga home or business after I place an emergency call?
Our dispatch center is staffed around the clock and uses GPS scheduling software to send the closest available technician. Within Chattanooga city limits we normally arrive in 60–90 minutes, and within Hamilton County we reach most customers in under two hours, traffic and weather permitting. You will receive a text or phone update with the technician’s real-time ETA so you’re never left wondering.
Do you charge extra for after-hours, weekend, or holiday HVAC repairs?
Yes, there is a modest emergency service fee that covers the additional cost of keeping certified technicians and fully stocked service vehicles on standby 24/7. The fee is quoted up front when you call, so there are no surprises. All diagnostic, labor, and part prices remain the same whether the repair occurs at 2 p.m. on a Tuesday or 2 a.m. on Christmas morning.
What brands and types of heating and cooling systems can you repair in an emergency?
Our NATE-certified technicians are trained on all major HVAC brands sold in the Southeast, including Trane, Carrier, Lennox, Rheem, Goodman, York, American Standard, and more. We service gas furnaces, electric air handlers, heat pumps, central air conditioners, mini-split/ductless units, packaged rooftop systems, and smart thermostats. Each truck carries universal replacement parts—capacitors, contactors, ignitors, belts, fuses, and common refrigerants—so most repairs are completed on the first visit.
Is there anything I should do while waiting for the emergency technician to arrive?
Yes. 1) If you smell gas, exit the building immediately and call 911 before calling us. 2) Turn off the HVAC system at the thermostat or breaker to prevent further damage. 3) Mop up any standing water around indoor units to avoid electrical hazards. 4) Open windows for ventilation if temperatures permit. 5) Have any warranties or previous service records handy; they can speed up diagnostics. Our dispatcher can walk you through additional safety steps specific to your situation.
Do you guarantee your emergency HVAC repairs?
Absolutely. All emergency repairs include our standard 1-year parts and labor warranty. If the component we replaced fails within 12 months under normal use, we will fix or replace it at no charge. In addition, every customer receives a 100% satisfaction guarantee: if you are not completely satisfied with our workmanship, we will make it right or refund the service labor fee.