Certified Technicians
Certified Technicians | Heating and Air Conditioning | Chattanooga
When Chattanooga homeowners call HEP, they’re greeted by certified technicians who treat every system like their own. From precision diagnostics to meticulous installations, our team combines up-to-the-minute training with genuine Southern hospitality, ensuring your comfort is restored quickly and your home is left spotless. We work around your schedule, arrive fully stocked for most repairs, and back every job with transparent pricing and a satisfaction guarantee.
Whether you’re battling summer humidity or an unexpected winter chill, trust HEP for dependable heating and air conditioning expertise that keeps energy bills in check and comfort levels high. Schedule your service today and feel the difference a certified technician makes—because at HEP, Help Is On The Way!
FAQs
What HVAC services do your certified technicians provide in Chattanooga?
Our team handles the full spectrum of residential and light-commercial HVAC needs, including new system installation, replacement, seasonal maintenance, emergency repairs, indoor-air-quality upgrades, ductwork design, and smart-thermostat integration. Whether you use a gas furnace, heat pump, central A/C, mini-split, or commercial rooftop unit, we have the training and specialized tools required to service it properly.
What certifications do your technicians hold and why does that matter?
Every field technician is NATE-certified (North American Technician Excellence) and holds EPA Section 608 refrigerant licenses. In Tennessee we are also state-licensed, bonded, and fully insured. These credentials prove that we’ve passed rigorous written exams, follow industry best practices, and can safely handle refrigerants. For homeowners, it means code-compliant work, preserved manufacturer warranties, and higher system efficiency.
How quickly can I expect a technician to arrive for an emergency HVAC repair?
For no-heat or no-cool emergencies in the greater Chattanooga area we offer 24/7 dispatch with an average arrival time of 2 hours or less inside Hamilton County and most surrounding communities. Our on-call technicians travel in fully stocked service vehicles, so 90 % of repairs are completed on the first visit, even after normal business hours.
Do you offer maintenance plans, and what do they include?
Yes. Our Comfort Club plan provides two precision tune-ups per year—one heating, one cooling—plus priority scheduling, a 15 % repair discount, no after-hours fees, and documented service records that protect your equipment warranty. Each visit includes cleaning coils, checking refrigerant charge, testing safety controls, tightening electrical connections, lubricating motors, and verifying airflow to keep your system running safely and efficiently.
How do you determine the right size heating or cooling system for my home?
We perform a Manual J load calculation that considers square footage, insulation levels, window type and orientation, duct design, air leakage, and local Chattanooga climate data. This engineering approach prevents both oversized equipment—which short-cycles and wastes energy—and undersized units that struggle in peak summer or winter conditions. A properly sized system lowers utility bills, extends equipment life, and improves comfort.
Are energy-efficient options and rebates available for Chattanooga residents?
Absolutely. We install ENERGY STAR high-efficiency heat pumps, variable-speed air conditioners, and smart thermostats that can cut energy use up to 30 %. Through TVA EnergyRight, EPB, and local utility programs, homeowners may qualify for rebates ranging from $150 to $1,000 on qualifying systems. Federal tax credits of up to 30 % (max $2,000) are also available under the Inflation Reduction Act for heat pumps and other high-efficiency equipment. We’ll handle the paperwork to ensure you receive every incentive you’re eligible for.