Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Church Hill
When your furnace quits on a freezing night in Church Hill, you don’t have time to scroll through endless options—you need fast, dependable HEP Emergency Service. Our licensed technicians are on-call 24/7, arriving with fully stocked trucks and the experience to diagnose and fix any make or model. From strange noises and uneven heating to total system shutdowns, we bring the tools, parts, and know-how to restore comfort in a single visit, all backed by transparent pricing and a satisfaction guarantee.
Homeowners across Hawkins County trust us because we treat every call like it’s our own family shivering inside. One quick phone call puts you in touch with real people, not recordings, and we’ll dispatch help within minutes. Don ’t let an unexpected breakdown disrupt your life—choose HEP for reliable, round-the-clock heat repair and enjoy a warm, worry-free home again.
FAQs
What situations count as a heating emergency, and how fast can you reach my Church Hill home?
Any loss of heat during freezing weather, the smell of gas or burning wiring, loud banging or screeching noises, or a system that repeatedly shuts off and on qualifies as an emergency. Because we have a dedicated on-call team stationed in and around Church Hill, our average response time is 60 minutes or less. We answer phones 24/7—including weekends and holidays—and dispatch the closest available technician immediately after your call is triaged.
Are your technicians certified to repair every type and brand of furnace, boiler, or heat pump?
Yes. All of our heating specialists are state-licensed HVAC technicians who complete ongoing factory training for major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi. We also stay current on older or discontinued models, oil and gas furnaces, electric resistance heaters, and dual-fuel systems. This broad expertise lets us diagnose problems quickly and perform code-compliant repairs during the initial visit whenever possible.
What should I do to stay safe and protect my system while I wait for the emergency technician?
1) Turn off the heating system at the thermostat and, if you smell gas, shut off the gas supply valve and ventilate the area. 2) Keep children and pets away from the equipment. 3) Avoid using space heaters with frayed cords or leaving them unattended. 4) Note any error codes flashing on your thermostat or control board—they help us diagnose faster. 5) Gather recent maintenance records if available. Following these steps speeds up repairs and reduces safety risks.
How much does an emergency heat repair visit cost, and are there after-hours fees?
Our diagnostic fee for emergency service in Church Hill is $119 during standard business hours and $149 after 6 p.m., on weekends, or holidays. This covers the trip charge and a complete system inspection. Once we identify the issue, you receive a flat-rate quote from our up-front pricing guide before any work begins. If you approve the repair, the diagnostic fee is applied toward the total. We also offer 0% financing for qualifying repairs over $500.
Do your service vehicles carry the parts needed to fix my heater on the first visit?
Nearly all common failure items—igniters, flame sensors, blower motors, capacitors, contactors, pressure switches, limit switches, gas valves, and universal control boards—are stocked on every truck. We maintain an after-hours warehouse inventory in Church Hill for less-common parts. In the rare event we must special-order a proprietary component, we will secure the system, provide portable heaters if necessary, and return as soon as the part arrives, usually within 24 –48 hours.
Can you help me prevent future heating breakdowns once the emergency is resolved?
Absolutely. After restoring your heat, the technician will explain the root cause of the failure and recommend preventive steps such as seasonal tune-ups, filter change schedules, duct cleaning, or thermostat upgrades. We offer an affordable Comfort Guard Maintenance Plan that includes two precision inspections per year, priority scheduling, a 15% repair discount, and no overtime fees for emergencies. Regular maintenance can reduce unexpected breakdowns by up to 80% and extend equipment life by several years.