24/7 Emergency Response
24/7 Emergency Response | Heating and Air Conditioning | Church Hill
When the temperatures in Church Hill swing from frosty nights to sweltering afternoons, HEP is on call—day or night—to restore comfort fast. Our licensed technicians arrive equipped to diagnose and fix any emergency in minutes, not hours, whether it’s a sputtering furnace, an AC that won’t kick on, or strange noises rattling your vents. Because we’re based right here in the Tri-Cities, you’ll never wait long for help; one call connects you to real people who track crews in real time and keep you updated until the job is done.
Homeowners and businesses alike trust us for 24/7 emergency response heating and air conditioning service that’s transparent, reliable, and backed by rock-solid warranties. From the moment we knock on your door, you’ll feel the HEP difference: upfront pricing, spotless clean-ups, and a genuine respect for your time and property. Save our number now, and sleep easy knowing Church Hill’s comfort specialists are always one quick call away.
FAQs
How quickly can your technicians reach my home in Church Hill during an HVAC emergency?
Because we maintain a dedicated on-call crew and strategically stage service vans around the greater Church Hill area, our average response time is 60 minutes or less—day or night, weekends, and holidays. When you call, our dispatcher immediately pinpoints the closest available technician and sends real-time GPS directions to minimize delays.
What types of emergencies do you handle for heating and air-conditioning systems?
We respond to any sudden loss of heating or cooling, refrigerant leaks, carbon-monoxide alarms, frozen or burst HVAC pipes, electrical shorts or burning odors in furnaces/air handlers, compressor failures, clogged condensate drains causing water damage, and thermostat malfunctions that prevent safe operation. If you’re unsure whether something is an emergency, call us and we’ll advise you.
Are your emergency services really available 24/7, even on holidays?
Yes. Our call center and field teams operate 24 hours a day, 365 days a year—including nights, weekends, and all major holidays. You will never reach an answering machine. A live dispatcher will gather your information and immediately deploy the next available technician.
Will I pay extra for after-hours or holiday service?
There is a modest emergency dispatch fee to cover the cost of staffing after regular business hours, but we do NOT inflate our parts or labor rates. Before any work begins, the technician explains the fee structure and provides a clear up-front estimate so you can approve the repair with confidence.
Can you repair all brands and models of furnaces, heat pumps, and air conditioners?
Our NATE-certified technicians are trained on every major HVAC brand—Trane, Carrier, Lennox, Rheem, Goodman, York, and more—as well as older or discontinued models. Each service vehicle carries a broad inventory of universal replacement parts, allowing us to complete most emergency repairs on the first visit.
What if my system is beyond repair during an emergency visit?
If the unit is unsafe to run or the repair cost exceeds 50% of replacement value, we will present replacement options and temporary solutions. We can install portable heaters/AC units or safely isolate affected components to keep you comfortable until a new system is installed. Financing, same-day equipment delivery, and manufacturer rebates are available to minimize downtime and expense.