Maintenance Plans
Maintenance Plans | Thermostat Upgrades | Heating and Air Conditioning | Cleveland
When Lake Erie winds whip across Cleveland, you want a heating and cooling system that’s ready for anything. HEP’s maintenance plans make sure your furnace and AC stay in peak condition with seasonal tune-ups, priority scheduling, and no-surprise pricing—so you’re never left shivering in January or sweating through an August muggy spell. Our certified techs inspect every component, replace filters, tighten connections, and spot small issues before they become big, costly headaches.
Every plan also unlocks exclusive savings on thermostat upgrades, letting you swap outdated controls for smart, Wi-Fi models that learn your schedule and trim energy bills with effortless precision. Tap your phone to warm the house before you get home from Downtown or set vacation mode while you’re cheering on the Guardians—your comfort, your way. Sign up today and feel the difference a well-maintained, intelligently controlled HVAC system can make all year long.
FAQs
Why is a preventive maintenance plan important for HVAC systems in Cleveland’s climate?
Cleveland experiences long, cold winters and warm, humid summers. These temperature extremes force your furnace, heat pump, and air conditioner to work hard year-round. A preventive maintenance plan keeps the equipment clean, lubricated, and properly adjusted so it can handle these seasonal swings without excessive wear. Regular tune-ups minimize the risk of mid-season breakdowns, help the system reach its advertised efficiency rating, and extend the overall life span of expensive components such as compressors, blower motors, and heat exchangers.
What specific services are included in your heating and air conditioning maintenance plan?
Each visit includes a 21-point inspection and service: • Replace or clean standard air filter • Test and calibrate thermostat settings • Inspect heat exchanger, burner assembly, and ignition system • Check refrigerant pressures, superheat, and subcooling (A/C & heat pump) • Tighten electrical connections and measure motor amperage • Clean condenser and evaporator coils • Flush condensate drain and add algaecide tablet • Lubricate moving parts where applicable • Verify gas pressure, flue draft, and safety controls • Provide a written health-of-system report with any recommendations. Plan members also receive priority scheduling, a 15% parts discount, and zero after-hours diagnostic fees.
How often will technicians visit my home, and when is the ideal time to schedule service?
The plan includes two visits per year—one in spring for cooling equipment and one in fall for heating equipment. We recommend booking the spring visit between March and May before the first hot spell, and the fall visit between September and early November before overnight lows dip below 40 °F. Members receive reminder calls, texts, or emails 30 days in advance so you can lock in your preferred date and time.
Can I bundle a thermostat upgrade with my maintenance plan, and what advantages do smart thermostats offer?
Yes. When you enroll, you can add a Wi-Fi or learning thermostat at a discounted bundled price. Our technicians handle installation, setup, and user training during the first maintenance visit, ensuring compatibility with your existing equipment. Smart thermostats allow remote temperature control via phone app, learn your schedule to reduce run time when you’re away, and generate energy-usage reports. Most models qualify for FirstEnergy or Columbia Gas rebates, putting additional money back in your pocket.
Will upgrading my thermostat void my HVAC warranty or cause compatibility issues?
No. We only install thermostats that meet manufacturer specifications for your furnace, boiler, air conditioner, or heat pump. Before installation, our technician checks control board voltage, staging requirements, and any special dehumidification or dual-fuel logic. Because the upgrade is performed by a licensed HVAC professional and documented on your maintenance record, your factory warranty remains fully intact.
How much can I save on energy bills and unexpected repairs by enrolling in the plan and upgrading my thermostat?
Customers typically see 5–15 % lower utility costs after maintenance restores peak efficiency and a smart thermostat optimizes runtimes. For a 2,000 sq ft Cleveland home with average annual HVAC energy costs of $1,800, that’s $90–$270 in yearly savings. The plan’s routine inspections also catch small problems—like a weak capacitor or dirty flame sensor—before they escalate into $500+ emergency repairs. Over the life of the equipment, members often save $1,500–$2,500, easily offsetting the modest annual plan fee.