Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Clinton
When the temperature drops in Clinton, you can count on HEP Heating & Air Conditioning for prompt, precision-driven heat repair that’s backed by our rock-solid 100% Satisfaction Guarantee. From sudden furnace failures to those nagging inconsistencies in warmth, our certified technicians arrive equipped with the latest diagnostic tools and replacement parts to get your system humming again—often in a single visit. We believe comfort shouldn’t come with compromise, so we always provide transparent pricing, clear explanations, and courteous service that respects your home and schedule.
Because we live and work right here in Anderson County, our team treats every customer like a neighbor. Day or night, weekend or holiday, we’re ready to restore your heat, improve efficiency, and keep your family safe through the chilliest Tennessee nights. Discover why so many Clinton homeowners choose HEP, and experience the peace of mind that comes from a job done right the first time—guaranteed.
FAQs
What types of heating systems do you repair in Clinton?
Our certified technicians service virtually every residential and light–commercial heating system found in Clinton, including gas and electric furnaces, heat pumps, ductless mini-splits, boilers, and hybrid systems. If it heats your home or business, chances are we carry the parts, tools, and factory training needed to repair it quickly and safely.
How fast can you respond to an emergency no-heat call?
We offer 24/7 emergency dispatch for Clinton and the surrounding communities. Most calls received before 8 p.m. are answered the same day, often within 2 hours. Overnight calls are triaged by urgency, and a technician is typically on-site first thing in the morning. Our trucks are fully stocked, so 90% of repairs are completed in a single visit.
What does your 100% Satisfaction Guarantee include?
If you’re not completely satisfied with our workmanship, professionalism, or the performance of the completed repair within 30 days, we’ll return at no charge to correct the issue. If we still can’t meet your expectations, we’ll refund the repair labor cost—no questions asked. The guarantee covers labor and any parts we supply; it does not extend to pre-existing system damage or components we did not service.
Are your technicians licensed, insured, and background-checked?
Yes. All field technicians hold current state HVAC licenses, carry full liability and workers’ compensation insurance, and undergo annual background and drug screenings. We also require ongoing factory and NATE training, so you can feel confident the person entering your home is both qualified and trustworthy.
Will I know the repair cost before work begins?
Absolutely. After diagnosing the problem, your technician presents a flat-rate, upfront quote that includes all labor, parts, and sales tax—no hidden fees. If multiple repair options exist, we’ll explain each one, let you choose what fits your budget, and obtain written approval before any work starts.
Do you offer maintenance plans to help prevent future heat repairs?
Yes. Our Comfort Club Maintenance Plan provides two system tune-ups per year, priority scheduling, a 15% discount on repairs, and an extended 2-year parts and labor warranty on any work we perform while you’re a member. Regular maintenance keeps your unit running efficiently, reduces unexpected breakdowns, and maintains manufacturer warranties.