Emergency Support
Emergency Support | Heating and Air Conditioning | Coalmont
When Coalmont’s mountain air plunges below freezing or the summer sun turns up the heat, you can count on HEP for rapid-response heating and air conditioning rescue. One call dispatches our certified technicians—fully equipped trucks, diagnostic tools in hand—ready to restore comfort 24/7. We know every minute matters, so we arrive fast, explain the problem in plain language, and set to work with the parts and expertise to fix it the first time.
Our emergency team handles everything from failed furnaces and frozen heat pumps to leaking coils and burnt-out compressors. Because we carry a deep inventory of trusted brands, most repairs are completed on the spot, sparing you uncomfortable wait times. Upfront pricing, workmanship guarantees, and a courteous clean-up are standard, giving you confidence even in the middle of the night.
Stay prepared by enrolling in a HEP Comfort Plan—routine tune-ups, priority scheduling, and special discounts that keep your heating and air conditioning running smoothly all year long. Whether it’s an unexpected breakdown or preventive maintenance, HEP is proud to serve Coalmont with hometown care and big-city capability. Call, click, or text, and we’ll be on the way before the chill or swelter can settle in.
FAQs
What situations are considered an HVAC emergency in Coalmont?
Any loss of heating during freezing weather, loss of cooling when indoor temperatures exceed 90 °F, gas or refrigerant leaks, burning smells, sparking equipment, tripped breakers that immediately reset, and system failures in homes with vulnerable occupants (infants, seniors, medical conditions) are all treated as emergencies that require immediate attention.
How fast can your emergency technician get to my home or business in Coalmont?
Our on-call technicians are strategically dispatched from within Grundy County, allowing us to reach most addresses in the Coalmont area in 60 minutes or less. During extreme weather events or widespread outages, arrival may extend to 90 minutes, but you will receive real-time ETA updates via text or phone.
Are your emergency heating and cooling services really available 24/7, including weekends and holidays?
Yes. We maintain a rotating on-call team 365 days a year, staffed on nights, weekends, and every major holiday. When you call after hours, your call is routed to a live dispatcher who can immediately connect you with the technician on duty.
What steps should I take before the emergency HVAC technician arrives?
1) Turn off the system at the thermostat and the breaker if you smell burning or notice unusual sounds. 2) For no-heat calls, close windows and doors and use portable space heaters safely if available. 3) For no-cool calls, open windows in the evenings and use fans to circulate air. 4) If you smell gas, evacuate everyone, shut off the main gas valve if you can do so safely, and call 911 before calling us. 5) Have the model and serial number of your unit ready; it speeds up parts identification.
What types and brands of HVAC equipment do you service in emergency situations?
We service gas and electric furnaces, heat pumps, central air conditioners, ductless mini-splits, geothermal systems, and packaged rooftop units. Our technicians are factory-trained on major brands including Trane, Carrier, Lennox, Rheem, Goodman, York, Bryant, Mitsubishi, and Daikin, but we can diagnose and repair virtually any make or model operating in Coalmont.
How much does an emergency HVAC service call cost, and are there additional fees?
Our standard emergency diagnostic fee is $119 for residential calls within a 20-mile radius of Coalmont’s town center. This covers travel, system inspection, and a written repair estimate. Parts and labor are quoted up-front before work begins. After-hours labor is billed at 1.5× our daytime rate, and holidays are 2×. We waive the diagnostic fee if you authorize the repair during the same visit, and we accept all major credit cards as well as financing for larger repairs.