Emergency Support
Emergency Support | Air Conditioning | Heating and Air Conditioning | Cookeville
When Cookevilleâs muggy summer nights or surprise spring heatwaves knock out your comfort, HEPâs emergency team moves fast. Our certified technicians answer the phone 24/7, arriving in fully stocked vans ready to diagnose, repair, or replace your air conditioning system on the spot. From buzzing compressors to total system shutdowns, we restore cool, breathable air before the humidity has a chance to settle in.
Choose HEP for transparent pricing, workmanship warranties, and neighbors-first service thatâs been trusted across the Upper Cumberland for decades. We respect your home, communicate clearly, and back every fix with a satisfaction guaranteeâbecause when it comes to air conditioning, you shouldnât have to sweat the details.
FAQs
What situations are considered an air-conditioning emergency in Cookeville?
If your AC has completely stopped cooling in extreme heat, is blowing only warm air, is making electrical burning smells or loud grinding noises, or if you notice water or refrigerant leaking inside your home, you have an emergency. These issues can threaten your familyâs comfort, damage the equipment or even pose safety hazards, so call our 24/7 emergency line right away.
How fast can your technicians reach my home for an emergency call in Cookeville or nearby towns?
Our on-call team is stationed locally, so most Cookeville addresses see a technician at their door within 60â90 minutes of the call. Rural areas outside the city limits usually receive service within two hours. We always provide an ETA by phone and keep you updated if traffic or weather conditions change our arrival time.
Do you repair all air-conditioning brands and system types during an emergency visit?
Yes. Our EPA-licensed technicians carry diagnostic tools, universal parts, and refrigerants for central split systems, heat pumps, ductless mini-splits, and packaged units from every major brand (Carrier, Trane, Rheem, Lennox, Goodman, Daikin, etc.). Even if your model is older or under warranty, we can perform immediate repairs or secure OEM parts fast through our supplier network.
What should I do while waiting for the emergency HVAC technician to arrive?
Turn off the AC at the thermostat if you smell burning, see sparks, or hear screeching metal to avoid further damage. If the unit is leaking water, place towels or a pan under the drip and shut off power at the breaker. Keep windows and blinds closed to retain cool air, use ceiling fans for circulation, and keep children and pets away from the equipment until we arrive.
Are emergency services more expensive than standard HVAC appointments?
Because they occur outside normal business hours, emergency calls include an after-hours diagnostic fee that covers technician overtime and rapid dispatch. Once the problem is identified, we present flat-rate repair pricing before any work begins, so there are no surprises. We also waive the diagnostic fee if you proceed with the recommended repair the same visit.
Is your emergency air-conditioning support available nights, weekends, and holidays?
Absolutely. Our Cookeville emergency hotline is staffed 24 hours a day, 365 days a yearâincluding nights, weekends, and all major holidays. Whether itâs a sweltering July evening or a holiday gathering, you can count on us for prompt, professional AC repairs whenever you need them.