Heat Pump
Heat Pump | Heat Repair | Heating and Air Conditioning | Cookeville
When winter mornings in Cookeville bite back, HEP’s certified technicians are ready to restore warmth with fast, precision-focused heat repair for every make and model of heat pump. We arrive when promised, diagnose issues with state-of-the-art tools, and explain your options in clear language—never surprise fees. From worn blower motors to faulty refrigerant valves, our locally based team brings the parts and know-how to finish most jobs on the first visit, so your family can return to cozy comfort without delay.
Backed by decades of Middle Tennessee experience, HEP pairs 24/7 emergency response with industry-leading warranties and a 100% satisfaction guarantee. Schedule online or call today, and see why homeowners across Cookeville trust one call to HEP to handle their heating, cooling, plumbing, and electrical needs with the same neighborly care.
FAQs
What are the most common signs that my heat pump needs repair rather than routine maintenance?
Watch for higher-than-normal electric bills, uneven temperatures from room to room, short cycling (the system switches on and off frequently), unusual noises such as grinding or rattling, ice building up on the outdoor coil, or a musty smell coming from the vents. Any one of these symptoms points to a mechanical or electrical problem that routine maintenance alone will not solve. Because the same equipment provides both heating and cooling, delaying repairs can leave you without comfort in every season, so call a certified Cookeville technician as soon as possible.
Which types and brands of heat pump systems do you service in Cookeville?
Our team is trained to work on all major heat pump configurations used in the Upper Cumberland—including air-source heat pumps, ductless mini-splits, dual-fuel (hybrid) systems, and geothermal ground-source units. We have factory-authorized experience with leading brands such as Trane, Carrier, Lennox, Rheem, Mitsubishi, Daikin, and Goodman. Even if your equipment is older or the manufacturer no longer exists, chances are we can obtain compatible parts or provide proven retrofit options.
How fast can you respond if my heat pump stops working on a cold Cookeville night?
We provide 24/7 emergency dispatch throughout Putnam County, and most winter calls receive same-day service. During normal business hours a technician is usually on site within two to four hours; after-hours or holiday response times average four to six hours, depending on weather and road conditions. Our service vehicles are stocked with the most commonly needed replacement parts, allowing us to restore heat in a single visit more than 80 % of the time.
Why does my outdoor unit ice up during Cookeville winters?
A thin layer of frost is normal because a heat pump extracts heat from outdoor air; a built-in defrost cycle should melt it quickly. Heavy ice accumulation signals a problem—often a failing defrost control board, a stuck reversing valve, low refrigerant, or restricted airflow caused by leaves, dirt, or a clogged filter. If ice lingers after the unit’s fan shuts off and the system goes into defrost, turn the unit off at the thermostat and schedule a service call. Continuing to run an iced-over heat pump can burn out the compressor.
Will repairing my existing heat pump improve energy efficiency, or should I consider replacing it?
For equipment under 12 years old, targeted repairs—such as replacing a faulty sensor, cleaning indoor and outdoor coils, sealing duct leaks, and installing a modern programmable thermostat—can often restore factory efficiency at a fraction of replacement cost. If your unit is older, has required frequent refrigerant top-offs, or uses single-speed technology, upgrading to a variable-speed model can cut heating costs by up to 40 % and cooling costs by 30 %. We provide no-pressure efficiency audits so you can compare payback periods before deciding.
What should I do if my heat pump still uses R-22 (Freon) refrigerant?
Production of R-22 was phased out in 2020, so any new R-22 is recovered and priced at a premium. Minor leaks can sometimes be repaired and the system recharged with reclaimed R-22, but long-term you have three options: 1) retrofit the existing unit to accept an R-22 substitute (not all compressors tolerate this), 2) replace only the outdoor condensing unit and indoor coil with an R-410A system while keeping the air handler, or 3) install an entirely new high-efficiency heat pump. We’ll inspect your equipment, discuss costs, and help you choose the solution that best fits your budget and comfort goals.