- HEP Heat and Air
- System Failures

System Failures
System Failures | Heat Repair | Heating and Air Conditioning | Cookeville
When winter cold creeps into your Cookeville home, you need a team that responds as fast as the temperature is falling. HEP’s System Failures Heating & Air Conditioning crew is ready around the clock, arriving with fully stocked vans and the know-how to diagnose any furnace or heat pump problem on the spot. From strange noises and weak airflow to sudden shutdowns, our certified technicians combine friendly service with cutting-edge tools to restore comfort before the chill settles in.
Locally owned and operated, HEP has earned Cookeville’s trust through transparent pricing, clear communication, and craftsmanship backed by solid warranties. One call brings courteous scheduling, real-time text updates, and a tidy, respectful visit that leaves your home warmer than we found it. For dependable heat repair that turns emergencies into easy fixes, let HEP keep your family cozy all season long.
FAQs
What are the most common signs that my heating system is about to fail?
Frequent short-cycling, unusual noises (bangs, squeals, grinding), uneven temperatures between rooms, a sudden spike in energy bills, a persistent burning or musty odor, and the system blowing cool air are top indicators. If you live in Cookeville and notice any of these symptoms—especially during a cold snap—schedule a professional inspection right away to prevent complete system shutdown.
How fast can you respond to an emergency heat repair call in Cookeville?
Our on-call technicians are available 24/7. For emergency calls within Cookeville city limits, we typically arrive within 60–90 minutes—often sooner during normal business hours. We keep fully stocked service vans so most repairs can be completed during the first visit, minimizing downtime in freezing conditions.
Do you service all brands and models of furnaces and heat pumps?
Yes. Our EPA-certified team is trained on gas, electric, and dual-fuel furnaces; air-source and geothermal heat pumps; and hybrid HVAC systems from leading brands such as Trane, Lennox, Carrier, Rheem, Goodman, American Standard, and more. We maintain a large local parts inventory so we can handle both older and cutting-edge units without long wait times for components.
What does your diagnostic and repair process include?
1) Comprehensive system evaluation: We test airflow, thermostat calibration, fuel/voltage input, and safety controls. 2) Digital fault code retrieval: Modern equipment stores error codes we retrieve with OEM software for precise troubleshooting. 3) Visual inspection: We check heat exchangers for cracks, blower motors for wear, and ductwork for leaks. 4) Up-front quote: You receive a written estimate before any work begins. 5) Repairs & optimization: We replace failed parts, clean burners or coils, recalibrate controls, and verify combustion efficiency. 6) Final safety check: Carbon monoxide levels are measured and your system is run through a full heating cycle to confirm proper operation.
Are there preventive steps I can take to reduce future heating failures?
Absolutely. Replace or clean air filters every 30–60 days, keep supply and return vents unobstructed, and schedule bi-annual maintenance (spring and fall) so a technician can lubricate moving parts, tighten electrical connections, and test safety devices. In Cookeville’s humid climate, consider adding a whole-home dehumidifier to reduce strain on heat exchangers. Installing a smart thermostat can also detect early performance drops and alert you before a major breakdown.
How much does heat repair typically cost and do you offer financing?
Minor fixes (thermostat replacement, ignitor swap) start around $150–$275. Mid-level repairs such as blower motor or control board replacement range from $350–$750. Major component failures, like cracked heat exchangers or refrigerant leaks in heat pumps, can run $900–$1,800. We provide transparent, itemized pricing and offer 0% interest financing for qualified Cookeville homeowners on repairs over $500. All work is backed by a 1-year parts and labor warranty.