Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Copperhill
When winter storms roll through Copperhill and your furnace suddenly quits, HEP’s emergency team is ready 24/7. Our certified technicians arrive fast with fully stocked trucks, pinpoint the problem, and explain every option so you can make a confident decision. From pilot light issues to cracked heat exchangers, no challenge is too big—or too cold—for us to conquer.
We back every heat repair with transparent, upfront pricing and a satisfaction guarantee, restoring warmth to your home in one visit whenever possible. Call, text, or click, and discover why Copperhill homeowners trust HEP to keep the chill outside where it belongs.
FAQs
What situations count as a heating emergency in Copperhill?
Any loss of heat when outside temperatures are near or below freezing, strange smells such as burning or gas, loud banging or grinding noises, sparking electrical components, or repeated system short-cycling should be treated as an emergency. These issues can endanger your family’s safety, damage the equipment further, or lead to frozen pipes and costly water damage if not handled immediately.
How fast can your emergency technicians reach my Copperhill home?
We maintain an on-call team 24/7/365. In most parts of Copperhill we arrive within 60–90 minutes of your call; more remote mountain or lakeside properties may take up to 2 hours depending on weather and road conditions. You’ll receive a real-time ETA by text or phone as soon as a technician is dispatched.
Do you work on every brand and type of heating system?
Yes. Our NATE-certified technicians are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, dual-fuel systems, mini-splits, and boilers from all major manufacturers (Trane, Lennox, Carrier, Rheem, Goodman, etc.). We carry a wide inventory of universal replacement parts on every truck to ensure most fixes can be completed during the first visit, even after hours.
What should I do until the emergency repair crew arrives?
Turn off the heating system at the thermostat and, if you smell gas, shut off the gas valve and open windows for ventilation. Keep children and pets away from the equipment. Use safe supplemental heat sources such as extra blankets or UL-listed space heaters, but never operate ovens or grills indoors. Have your model number and any error codes ready; this helps our technician bring the right parts.
Are there additional costs for after-hours or holiday service?
Because emergencies don’t keep office hours, we charge a modest after-hours diagnostic fee to cover the added staffing and overtime costs. You’ll receive upfront, flat-rate pricing before any work begins, and we waive the diagnostic fee if you approve the repair on the spot. All parts and labor are backed by our standard warranty, even when performed at night or on holidays.
How can I prevent future heating emergencies?
Schedule professional maintenance twice a year—once in the fall for heating, once in the spring for cooling. Routine service includes cleaning burners or coils, tightening electrical connections, checking safety controls, and verifying refrigerant or gas pressures. Replace air filters every 1–3 months, keep outdoor units free of debris, and install carbon monoxide detectors. Proactive care reduces surprise breakdowns by up to 85% and keeps your warranty intact.