Satisfaction Guarantee
Satisfaction Guarantee | Heating and Air Conditioning | Copperhill
When the mountain air of Copperhill turns steamy or frosty, HEP stands behind your comfort with a rock-solid 100% Satisfaction Guarantee on every heating and air conditioning service. From the moment our licensed pros arrive in their signature yellow vans, you’ll feel the difference: friendly greetings, shoe covers at the door, and clear, upfront pricing that never leaves you guessing. We believe you deserve worry-free comfort, so if our work or your new system isn’t everything we promised, we’ll return promptly and make it right—no excuses, no extra cost.
Choosing HEP means choosing hometown reliability. We answer calls 24/7, stock our trucks with genuine parts for faster fixes, and back every install with extended warranties that keep the future stress-free. Whether it’s a routine tune-up or an emergency replacement, Copperhill families trust us because we treat every home as our own—and we won’t rest until you’re completely comfortable.
FAQs
What does your 100% Satisfaction Guarantee for heating and air conditioning services in Copperhill include?
Our guarantee promises that you will be completely satisfied with our workmanship, replacement parts, and customer service. If any aspect of the job fails to meet your expectations within one year of the service date, we will return to your home in Copperhill at no additional cost to make it right—or refund the portion of the invoice related to the unsatisfactory work.
How do I request a follow-up visit if I am not satisfied after the initial service?
Simply call our office or submit a request through our website within 365 days of the original service. Provide your invoice number and a brief description of the issue. We will schedule a technician to revisit your Copperhill home—usually within 24–48 hours—to correct the problem under the terms of our satisfaction guarantee.
Are there any services or products that the satisfaction guarantee does NOT cover?
The guarantee covers all residential heating and air conditioning repairs, maintenance, and installations we perform. Exclusions are limited to pre-existing conditions we documented during the initial visit, customer-supplied parts or equipment, and issues that arise from misuse or lack of routine maintenance outside the manufacturer’s recommendations.
Does the guarantee affect manufacturer warranties on new HVAC equipment?
No. Manufacturer warranties remain in full effect and operate independently of our 100% Satisfaction Guarantee. If a component fails due to a factory defect, we will coordinate warranty processing for you at no extra charge while still honoring our own workmanship guarantee.
Will I be charged any labor or diagnostic fees if a guaranteed repair has to be redone?
No. All labor, parts, and diagnostic costs related to the original repair are covered. You will not pay a single penny for repeat work that falls under our satisfaction guarantee for your Copperhill home.
How can I help ensure my HVAC system stays covered under the guarantee?
Keep copies of your service invoices, follow any maintenance recommendations our technician provides, and schedule regular tune-ups. Proper documentation and routine care make it easy for us to verify coverage and respond quickly if you ever need to exercise the guarantee.