Emergency Line
Emergency Line | Heat Repair | Heating and Air Conditioning | Corryton
When the temperature plunges and your furnace quits, Corryton homeowners know they can rely on HEP’s emergency line for fast, no-nonsense heat repair. Our certified technicians answer calls 24/7, arriving in fully stocked trucks that let us diagnose and fix most breakdowns on the spot—whether it’s a failing igniter at 2 a.m. or a blower motor that locks up during Sunday dinner. We respect your time and budget, so you’ll get honest pricing, clear explanations, and craftsmanship backed by a rock-solid satisfaction guarantee.
Beyond restoring warmth, we look after your safety and comfort. From carbon-monoxide checks to airflow balancing, every repair visit includes a complimentary system inspection to prevent future surprises. Neighbors have trusted HEP in Corryton for decades because we treat every home like our own, wearing shoe covers, cleaning up thoroughly, and staying just a call away if you need us again. Reach out now and feel the difference a hometown team can make when it matters most.
FAQs
What situations count as a heating emergency, and when should I call your 24⁄7 line in Corryton?
Any time your furnace or heat pump stops producing heat during freezing weather, emits burning smells, trips the breaker repeatedly, or leaks gas or carbon monoxide, it’s considered an emergency. Because Corryton can see winter lows below 30 °F, loss of heat can quickly lead to frozen pipes and unsafe indoor temperatures. If you notice loud grinding noises, sparks, or visible flames outside the burn chamber, shut the system off at the breaker and call our emergency number immediately. Our dispatcher will triage your case, offer safety instructions, and send the next available certified technician.
How fast can your technicians get to my home in Corryton once I place an emergency call?
Our on-call crews are strategically positioned throughout Knox County. In most parts of Corryton we can arrive within 60–90 minutes, even after hours, and often faster during daytime emergencies. Our fleet is GPS-tracked, and we use real-time traffic data to route the nearest technician to you. You’ll receive a text message with the technician’s name, photo, and estimated time of arrival so you know who’s coming and when. If extreme weather or road closures could delay us, the dispatcher will keep you updated every 15 minutes until help arrives.
Which heating systems and brands do you service during an emergency visit?
Our NATE-certified technicians are trained to repair gas furnaces, electric furnaces, heat pumps (air-source and dual-fuel), mini-split systems, and packaged rooftop units up to 25 tons. We carry common OEM and universal parts for major brands such as Trane, Carrier, Lennox, Goodman, Rheem, York, Bryant, Amana, and Daikin. Even if your unit is older or a less familiar brand, we can usually stabilize it and source specialty parts within 24 hours through our supplier network. If a system is still under manufacturer warranty, we’ll handle the paperwork to preserve your coverage.
Do emergency heating repairs cost more than regular service calls?
Because we keep a technician on standby 24 ⁄7 and carry an expanded parts inventory, there is an after-hours diagnostic fee that is higher than our standard weekday rate. However, once the problem is diagnosed, labor and parts are billed at the same flat-rate menu pricing we use for all customers. You’ll receive a written quote before any work begins. If you are enrolled in our Comfort Club maintenance plan, your emergency diagnostic fee is waived once per year and you get a 15 % discount on parts. We accept all major credit cards and offer 0 % financing for repairs over $500.
What should I do to protect my home while waiting for the emergency technician?
First, turn off the heating system at the thermostat and breaker to prevent further damage. If you suspect a gas leak, shut off the gas supply valve, open windows, and evacuate until we arrive or the utility clears the site. Keep interior doors closed to retain existing warmth, and use space heaters rated for indoor use only if you can supervise them continuously. Never use a stove or grill for heat. If outside temperatures are below freezing, open cabinet doors under sinks to let warm air reach the pipes and run a pencil-thin stream of water to reduce the risk of frozen lines.
Can you provide a temporary fix if the full repair needs special parts?
Yes. Our goal during an emergency visit is to restore safe heat the same day. If a critical component—such as a control board or variable-speed blower motor—must be ordered, we can often install a compatible universal part, bypass faulty sensors temporarily, or set the system to a manual low-fire mode so it delivers limited heat without endangering equipment or occupants. These stop-gap solutions are clearly labeled and documented, and we schedule the follow-up visit as soon as the correct parts arrive. All temporary repairs are included in the initial labor fee; you pay only for final parts and any additional labor needed for permanent installation.