Emergency Repair
Emergency Repair | Heat Repair | Heating and Air Conditioning | Cosby
When the mountain chill sneaks into your Cosby home and the furnace quits without warning, HEP’s emergency team arrives with the tools, parts, and know-how to bring the warmth back fast. Our licensed technicians are on call 24/7, diagnosing issues on the spot, explaining your options in plain language, and completing dependable heat repair that’s backed by transparent pricing and a satisfaction guarantee.
From older boilers to the latest high-efficiency heat pumps, we treat every system as if it were our own, respecting your time, your budget, and your home. Count on us for courteous service, tidy work areas, and the peace of mind that comes from partnering with a local Cosby company that’s been keeping East Tennessee comfortable for decades.
FAQs
What situations count as an emergency heating repair, and when should I call?
An HVAC issue is considered an emergency when it threatens your family’s safety, comfort, or property. Examples include a total loss of heat during freezing temperatures, the smell of gas or burning wiring, rapid cycling that could damage the system, or a heat pump that has frozen solid. If any of these occur in your Cosby home—especially when outdoor temperatures are below 40 °F—call us right away. Waiting could lead to burst pipes, electrical fires, or costly system damage.
Are your emergency HVAC repair services really available 24/7 in Cosby?
Yes. Our dispatch center answers calls 24 hours a day, 7 days a week, including weekends and holidays. Whether your furnace stops at 2 a.m. on a Sunday or your heat pump fails on Christmas Eve, a live representative will schedule a technician immediately. Night, weekend, and holiday calls are routed to on-call crews stationed within Sevier County to ensure rapid response.
How quickly can a technician reach my home after I place an emergency call?
Average arrival time inside Cosby city limits is 60 minutes or less under normal road conditions. Because our technicians live and stage parts locally, we avoid the long drives common with out-of-town contractors. During severe weather spikes or county-wide outages, we triage calls by urgency—homes with medically fragile occupants or infants receive priority. You’ll get a text message with the technician’s name, photo, and live GPS tracking once they’re en route.
What types of heating systems can you repair during an emergency visit?
Our EPA-certified technicians carry parts and diagnostic tools for gas furnaces, electric furnaces, dual-fuel systems, heat pumps, ductless mini-splits, and packaged rooftop units. We stock common failure items—ignitors, flame sensors, blower motors, capacitors, contactors, and control boards—on every truck. If a specialty component must be ordered, we can install temporary heaters and return as soon as the part arrives.
How much will an emergency heat repair in Cosby cost?
We charge a flat emergency diagnostic fee that covers travel, system inspection, and a detailed written estimate. After identifying the fault, the technician will quote a fixed repair price based on our standardized pricing guide—no surprise labor add-ons. If you approve the work, the diagnostic fee is applied toward the final bill. We offer 0% interest financing on repairs over $500 and accept all major credit cards. Seniors, veterans, and first responders receive a 10% discount.
What can I do to protect my home until the technician arrives?
1) Turn off the HVAC system at the thermostat and breaker if you smell gas, see sparks, or hear loud grinding noises. 2) For loss of heat, close doors to unused rooms, layer clothing, and use UL-listed space heaters on stable surfaces—never leave them unattended. 3) Open cabinet doors under sinks to help warm indoor plumbing and prevent freezing. 4) If safe to do so, clear snow or debris from outdoor heat-pump units to improve airflow. 5) Keep pets and children away from the malfunctioning equipment. Relaying these steps to our dispatcher helps the technician arrive prepared with the right parts and tools.