Emergency Furnace Repair
Emergency Furnace Repair | Heating and Air Conditioning | Cosby
When your Cosby home loses heat on a frigid night, HEP’s emergency furnace repair team is ready 24/7 to restore comfort fast. Our certified technicians arrive with fully stocked vehicles, diagnose issues on the spot, and explain clear repair options before any work begins. From failed igniters and cracked heat exchangers to sudden blower breakdowns, we fix it right the first time and back every repair with industry-leading warranties.
Customers choose us because we deliver more than just heat—we provide peace of mind. As part of HEP’s comprehensive heating and air conditioning solutions, we offer upfront pricing, respectful service, and meticulous clean-up, so your only reminder of our visit is a warm, cozy home. Call now, and experience why Cosby neighbors trust HEP when every minute without heat counts.
FAQs
What situations are considered an emergency furnace repair, and when should I call for help?
Any time your furnace stops producing heat during freezing weather, emits a burning smell, makes loud metallic noises, or repeatedly trips the breaker, you should treat it as an emergency. In Cosby’s colder mountain climate, indoor temperatures can drop quickly and pose health risks, especially for children and seniors. Call us 24/7 if you notice no heat, gas odors, a yellow pilot light, visible sparks, or flooding around the unit. These issues can signal carbon-monoxide leaks, electrical hazards, or total furnace failure that require immediate professional attention.
How fast can your technicians reach my home in Cosby for an emergency service call?
Because we station on-call teams within Cocke County, our average door-to-door arrival time inside Cosby is 60 minutes or less—day or night, weekends, and holidays. When you place an emergency call, our dispatcher immediately locates the closest stocked service van via GPS and sends you a text with the technician’s estimated arrival time and photo ID for your safety.
Are your technicians qualified to repair any brand or model of furnace and HVAC equipment?
Yes. All of our emergency technicians are NATE-certified, licensed by the State of Tennessee, and receive yearly factory training on major brands such as Trane, Carrier, Goodman, Rheem, Lennox, York, and Daikin. We carry diagnostic tools and OEM parts on our trucks, enabling us to service gas, electric, oil, and dual-fuel systems—as well as heat pumps and mini-splits—without multiple return visits in most cases.
What should I do before the emergency repair team arrives?
1. Turn off the furnace at the thermostat and, if you smell gas, shut off the gas supply valve and open windows. 2. Do not attempt DIY fixes; this can void warranties or create hazards. 3. Make sure pets are secured and walkways are clear so the technician can access the indoor unit and outdoor venting. 4. Gather any warranty papers or previous service records—this can speed up diagnosis. 5. If temperatures are near freezing, close curtains and use space heaters safely in occupied rooms until we arrive.
How much does emergency furnace repair cost, and do you offer financing or after-hours fees?
Our upfront diagnostic fee for Cosby residents is a flat $89, even at night. After diagnosis, you receive a written quote before work starts; most emergency repairs range from $150 to $600, depending on parts and labor. We never add hidden “after-hours” surcharges. For larger repairs or replacements, we offer 0% APR financing for up to 18 months (with approved credit) and accept all major credit cards. Seniors, military members, and first responders receive a 10% discount on labor.
What kind of warranty or follow-up service do you provide after an emergency repair?
Every emergency repair comes with a 1-year parts warranty and a 90-day labor guarantee. Within 48 hours of service, our office calls to ensure your system is running correctly. We also offer an optional Comfort Shield Maintenance Plan: two precision tune-ups per year, priority scheduling, no overtime rates, and a 15% discount on future repairs. Regular maintenance helps prevent the sudden breakdowns that often lead to emergency calls in Cosby’s unpredictable winter weather.