Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Cowan
When frigid Cowan nights turn a minor furnace glitch into a full-blown emergency, HEP’s certified technicians arrive fast—tools in hand and warmth on the way. We diagnose every make and model with cutting-edge equipment, explain the issue in plain language, and quote the work before we start, so you’re never left guessing while the temperature drops. From cracked heat exchangers to mysterious pilot-light failures, our pros restore comfort with parts stocked right on the truck, often in a single visit.
Homeowners choose HEP because we back every heat repair with transparent pricing, iron-clad warranties, and the friendly service you expect from a neighbor. We answer calls 24/7, respect your space with clean boot covers, and leave the work area spotless—so the only thing you notice is the cozy warmth returning to every room. Trust the local team that Cowan counts on to keep families safe, snug, and satisfied all season long.
FAQs
What situations are considered a heating emergency, and how fast can you reach my home in Cowan?
A heating emergency covers any circumstance where your furnace, heat pump, or boiler stops producing heat, is blowing cold air, is emitting gas or burning smells, or is triggering carbon-monoxide alarms. Because Cowan winters can drop below freezing, loss of heat can pose health and property risks such as frozen pipes. Our on-call technicians are stationed in and around Franklin County and can typically be at your door within 60–90 minutes of your call—24 hours a day, 7 days a week.
Are your technicians qualified to work on all types and brands of heating equipment?
Yes. Every emergency technician holds EPA Section 608 certification, is factory-trained on leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, and York, and receives ongoing training in gas, electric, and dual-fuel systems. Whether you have a high-efficiency condensing furnace, a geothermal heat pump, or an older oil boiler, we carry the diagnostic tools and OEM or high-quality aftermarket parts needed to perform reliable repairs on the first visit.
What should I do while waiting for the emergency heat repair team to arrive?
1. Turn off the heating system at the thermostat and breaker if you smell gas, burning, or see sparks. 2. Open windows briefly to ventilate any gas odors, then vacate if the smell is strong. 3. If the unit is simply not heating, keep doors closed in unused rooms, add extra layers of clothing, and use safe alternative heat sources such as UL-listed space heaters—never ovens or grills. 4. Gather any warranty information or past service records for the technician. 5. Make sure driveways and walkways are clear so our truck can park and access the equipment quickly.
Do you charge extra for nights, weekends, or holidays?
We believe transparent pricing is essential, especially in emergencies. Our diagnostic fee remains the same 24/7 in Cowan. After we identify the problem, you will receive a flat-rate quote before repairs begin. The only additional costs you might see outside normal business hours are parts procurement fees if a specialty part must be sourced after distributors close; we’ll discuss those up front so there are no surprises.
How can I reduce the chances of another heating emergency?
• Schedule professional maintenance every fall to clean burners, inspect heat exchangers, check safety switches, and calibrate controls. • Replace or wash air filters every 30–60 days during peak heating season. • Keep supply and return vents unblocked by furniture or rugs. • Install a smart thermostat to alert you to temperature drops or system errors. • Have carbon-monoxide detectors on each level of your home and test them monthly. • Consider enrolling in our Comfort Club, which includes two precision tune-ups per year, priority scheduling, and 15 % repair discounts—often preventing major breakdowns.
Is your emergency repair work guaranteed, and do you offer financing?
All parts we install are backed by the manufacturer’s warranty (typically 1–5 years), and we provide a 1-year labor warranty on the repair itself. If the same component fails within that period, we’ll fix it at no cost. For larger unexpected repairs—such as blower motor or heat-exchanger replacements—we partner with Synchrony and Wells Fargo to offer same-day financing with promotional no-interest and low-APR plans (subject to credit approval) so you can restore heat immediately without straining your budget.