Up-front Pricing
Up-front Pricing | Heat Repair | Heating and Air Conditioning | Cowan
When a frosty mountain breeze sweeps through Cowan, you don’t have time to wonder what a furnace fix will cost—-you just need reliable heat repair that’s honest from the start. HEP’s up-front pricing means every part, labor hour, and warranty is spelled out before we lift a wrench, so you can approve the work with total confidence. Our licensed technicians arrive in fully stocked trucks, ready to tackle everything from pilot-light problems to complete system failures, restoring warmth to your home in a single visit whenever possible.
Because we’re local, we treat neighbors like family: 24/7 emergency response, respectful shoe covers, and a workmanship guarantee that keeps you cozy long after we leave. Whether you woke up to an icy blast or want a seasonal tune-up to prevent future surprises, trust HEP’s transparent approach to heat repair and feel the difference that clear pricing and hometown service can make. Call or schedule online today, and let’s bring the heat back to Cowan without the guesswork.
FAQs
1. What does “up-front pricing” mean for my heat repair in Cowan?
Up-front pricing means you receive the exact repair cost before any work begins. Our technician diagnoses the problem, consults our standardized price book, and presents a written quote that includes parts, labor, taxes, and any required permits. You approve the price first, so there are no hidden fees or “surprises” when the job is done.
2. How do you determine the repair price, and can it change after I approve it?
Prices are calculated from a flat-rate menu that factors in the part being replaced, the difficulty of the repair, and industry labor standards for the Cowan area. Once you sign off, the price is locked. The only time it could change is if the technician uncovers an additional, unrelated issue; in that case we give you a separate quote and let you decide whether to proceed.
3. What types of heating systems do you repair in Cowan?
Our EPA-certified technicians service gas furnaces, electric furnaces, heat pumps, mini-splits, boilers, and packaged rooftop units. We work on all major brands—including Carrier, Trane, Lennox, Rheem, Goodman, and Daikin—and carry common replacement parts on the truck so most fixes can be completed the same day.
4. Do you offer emergency heat repair, and how fast can you get here?
Yes. We offer 24/7 emergency service throughout Cowan and the surrounding Franklin County communities. Calls received before 5 p.m. are usually handled the same day; after-hours or weekend calls are typically responded to within 2–4 hours. A small after-hours diagnostic charge applies, but your repair quote is still presented up-front and in writing.
5. Is there a diagnostic fee, and will it be credited toward the repair?
Our standard diagnostic inspection is $79 during regular business hours. If you approve the recommended repair that day, we waive the diagnostic fee and apply it to the final bill. If you choose not to proceed, you only pay the diagnostic charge, and we leave you with a detailed report of what we found.
6. Do you guarantee your heat repair work?
Absolutely. All repairs come with a 1-year parts warranty and a 90-day labor guarantee. If the same component fails within the warranty period, we will replace it at no additional cost. We are licensed, bonded, and insured in Tennessee, and every job is backed by our 100 % Satisfaction Promise—if you’re not happy, we’ll make it right.