Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Crab Orchard
When a Crab Orchard heatwave knocks your comfort offline, HEP’s emergency service team is ready 24/7 to get your air conditioning back on its feet. Our certified technicians arrive fast, equipped with the tools and know-how to diagnose frozen coils, failing compressors, or electrical hiccups on the spot. From historic farmhouses to modern lakefront retreats, we treat every home like our own—respectful entry, clear explanations, and upfront pricing that never balloons after midnight.
Because breakdowns don’t keep business hours, we stock critical parts on every truck and back our repairs with the HEP Happiness Guarantee. One call, text, or click connects you to real people who care about restoring cool, clean airflow so you can sleep, work, and play in total comfort. Trust the local pros Crab Orchard families have relied on for decades, and breathe easy knowing HEP has your air conditioning covered any time the unexpected strikes.
FAQs
How fast can your team get to my home or business in Crab Orchard when I have an air-conditioning emergency?
Because our technicians are on call 24/7 and are centrally dispatched from within Crab Orchard, the average response time inside city limits is 60 minutes or less. During peak summer heat we add extra crews, so even on high-demand days you can expect a technician at your door within two hours.
What situations are considered an AC emergency that justifies calling your emergency service line?
We recommend calling immediately if your system has stopped cooling completely during extreme heat, if you notice burning smells or smoke coming from the unit, if water is leaking inside the home, if breakers trip repeatedly when the AC starts, or if medically vulnerable occupants (infants, elderly, or people with health conditions) are at risk from indoor temperatures above 85°F. Anything that threatens safety, causes property damage, or leaves you without cooling in severe weather qualifies as an emergency.
Do emergency after-hours calls cost more than regular daytime appointments?
Yes, an emergency service fee is applied to cover the overtime labor and expedited dispatching. However, we keep the surcharge transparent and flat-rate, so you’ll know the exact additional cost before we send a technician. All diagnostic, repair, and parts charges remain the same price you would pay during normal business hours, and we waive the emergency fee if we installed your current system within the past year.
Can you service or repair any brand or model of air conditioner?
Absolutely. Our EPA-certified technicians are trained on all major residential and light-commercial brands, including Carrier, Trane, Lennox, Goodman, Rheem, York, and Mitsubishi mini-splits. We carry a broad stock of universal replacement parts on our trucks, and we have priority access to local suppliers in Crab Orchard for less common components.
What should I do while waiting for the emergency technician to arrive?
First, turn the thermostat to the OFF position to stop further damage. Check your air filter and replace it if it’s clogged. If the system is leaking water, place towels or a shallow pan to catch drips and turn off the breaker to the indoor unit. For electrical burning smells, cut power at the main breaker box immediately. Keep doors and blinds closed to retain cool air and, if safe, run ceiling fans to maintain airflow until help arrives.
Do you offer any warranty or guarantee on emergency repairs performed at night or on weekends?
Yes. All parts we install during an emergency call carry the manufacturer’s warranty (typically one year) plus our own 30-day labor guarantee on workmanship. If the same issue reoccurs within 30 days, we’ll return at no charge. For customers enrolled in our annual Comfort Club maintenance plan, the labor guarantee extends to 90 days, even for repairs made after hours.