Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Crossville
When the Cumberland Plateau’s weather swings from sticky summer highs to brisk mountain lows, Crossville homeowners count on HEP to keep the comfort steady. Our certified technicians pair precision workmanship with industry-leading warranties—so every HVAC unit replacement comes backed by coverage that protects your budget as confidently as it preserves your indoor climate. From the first load calculation to the final thermostat test, you’ll know exactly what’s covered, for how long, and how to reach us if you ever need support.
Because we’re local, we arrive fast, respect your home, and install energy-efficient systems built to tame Tennessee’s toughest temperature shifts. Discover why neighbors across Crossville choose HEP for transparent pricing, friendly service, and warranties that outlast the competition—then breathe easy knowing your comfort is secured for years to come.
FAQs
What makes your HVAC replacement warranties in Crossville industry-leading?
Our warranties combine long coverage periods with comprehensive protection for both parts and labor. Every replacement system we install in Crossville comes with a minimum 10-year manufacturer’s parts warranty, a lifetime heat-exchanger or compressor warranty (model dependent), and our own two-year 100 % labor warranty at no added cost. We also handle all product registration on your behalf, so you receive the maximum coverage without extra paperwork.
How long do your parts and labor warranties last for a new heating and cooling system?
Parts: Most major components—compressor, coils, blower motor, boards, and sensors—are covered for 10 years once the unit is registered within 60 days of installation (we register it for you). Heat exchangers on furnaces and scroll compressors on heat pumps often carry lifetime limited coverage. Labor: Our in-house labor warranty covers diagnostics, trip charges, and repairs for two full years. After that period, you can purchase affordable extended labor coverage up to 12 years, so you never pay out of pocket for a covered repair.
Are extended warranties available and what do they cover?
Yes. We offer optional extended protection plans that can stretch labor coverage from the included 2 years all the way to 12 years, perfectly aligning with the 10-year parts warranty and eliminating unexpected repair costs. These plans cover: • All manufacturer-specified parts • Diagnostic fees, refrigerant, and disposal charges • After-hours emergency labor They are backed by a third-party insurer that remains valid even if we move or you switch service companies.
How does the warranty transfer if I sell my home?
Most manufacturer parts warranties are transferable once within 90 days of home transfer, provided the system has been properly registered. All you have to do is give the buyer the registration certificate and have them complete a quick online transfer form (we can supply the link). Our in-house labor warranty is transferable at no cost within the first year; after that, a small administrative fee applies. A transferable warranty is a great selling point that can boost property value in Crossville’s competitive housing market.
What could void an HVAC manufacturer’s warranty and how can I keep mine valid?
Common issues that nullify coverage include unlicensed installation, using off-brand replacement parts, skipped annual maintenance, and failure to register the equipment. To keep your warranty intact: • Use an authorized dealer (like us) for installation. • Schedule professional maintenance at least once a year; we document each visit for your records. • Replace filters monthly and keep outdoor units clear of debris. • Do not modify the equipment without manufacturer-approved parts or procedures.
What should I do if I need warranty service on my replaced HVAC unit?
Call our Crossville office or submit a service request online. We verify coverage, dispatch a certified technician, and handle all warranty paperwork and parts claims. You pay nothing for covered parts and, if still within the labor warranty, no service or travel fees. In the rare event a factory part is on back-order, we work with the distributor to expedite shipping or provide a temporary solution to keep your home comfortable.