Certified Technicians
Certified Technicians | Heating and Air Conditioning | Cumberland Gap
When Cumberland Gap homeowners need reliable comfort solutions, they turn to HEP’s certified technicians for superior heating and air conditioning care. Our team trains year-round to stay ahead of the latest HVAC technology, so whether you’re battling a summer heatwave or a winter chill, we arrive with the tools, experience, and courtesy to get your system running at peak efficiency—often the very same day.
From precise load calculations and energy-saving upgrades to 24/7 emergency repairs, every service call is backed by clear pricing, tidy workmanship, and a satisfaction guarantee. Trust the local pros who live and breathe heating and air conditioning to keep your home cozy, your utility bills in check, and your peace of mind intact—all season, every season.
FAQs
What HVAC services do your certified technicians provide in Cumberland Gap?
Our team offers full-service heating, ventilation, and air-conditioning solutions for homes and light-commercial buildings in Cumberland Gap and the surrounding tri-state area. Services include new system design and installation, precision repairs on furnaces, heat pumps, air conditioners, and ductless mini-splits, seasonal tune-ups, indoor air-quality upgrades (such as humidifiers, dehumidifiers, and air cleaners), ductwork repair or replacement, and energy-efficiency assessments.
How quickly can I schedule emergency heating or AC repair in the Cumberland Gap area?
We provide 24/7 emergency response, 365 days a year. Calls received before noon are almost always serviced the same day, and after-hours or weekend emergencies are typically addressed within 2–4 hours. Our dispatch system sends the nearest on-call technician, ensuring rapid arrival even in rural parts of Claiborne County and neighboring regions.
Are your technicians licensed, insured, and background-checked?
Yes. Every field technician holds a current Tennessee Mechanical HVAC license (or an equivalent Kentucky/Virginia license for tri-state work), is EPA Section 608 certified for safe refrigerant handling, and completes ongoing factory-authorized training. The company carries comprehensive liability and workers’ compensation insurance, and all personnel must pass annual background and drug screenings for your peace of mind.
How do your technicians determine whether my system should be repaired or replaced?
During a service call we perform a multi-point diagnostic that measures refrigerant pressures, electrical readings, airflow, and combustion efficiency (for gas systems). We compare repair costs, system age, energy consumption, and anticipated remaining life expectancy. If the repair approaches 30–40 % of the cost of a new unit, or if the equipment is over 12–15 years old with declining efficiency, we will provide side-by-side repair and replacement quotes to help you make an informed decision.
Do you offer maintenance plans, and what do they include?
Yes. Our ComfortGuard Maintenance Plan offers two precision tune-ups per year—one before cooling season and one before heating season. Each visit includes coil cleaning, thermostat calibration, tightening of electrical connections, lubrication of moving parts, safety checks, and a written performance report. Members also receive priority scheduling, a 15 % discount on repairs, no after-hours fees, and transferable coverage if you sell your home.
What brands of heating and cooling equipment do you service and install?
We are factory-authorized dealers for Trane and Mitsubishi Electric, but our technicians are trained to service all major brands, including Carrier, Lennox, Rheem, Goodman, York, Bryant, and American Standard. Because we stock a wide range of OEM and universal parts on our service vehicles, we can repair most brands in a single visit, minimizing downtime for Cumberland Gap residents.