Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Cumberland Gap
When a frigid blast or sweltering heat wave hits Cumberland Gap and your system quits, HEP is only a phone call away. Our certified technicians arrive fast—day or night—with fully stocked vans, precise diagnostics, and the know-how to get your comfort restored on the first visit. From furnace igniters and blown capacitors to clogged condensate lines, we handle every emergency with the urgency your family deserves.
Locals trust us because we stand behind every repair, waive surprise fees, and communicate clearly while we work. If you need reliable heating and air conditioning relief right now, choose the team that treats you like a neighbor, backs repairs with solid warranties, and never leaves you out in the cold—or the heat. Call HEP and breathe easy again.
FAQs
What situations count as an HVAC emergency in Cumberland Gap?
Any issue that threatens your safety, health, or property is considered an emergency. This includes total loss of heating or cooling during extreme temperatures, gas or refrigerant leaks, electrical odors or sparking at the unit, loud grinding or banging noises that suggest mechanical failure, and frozen or burst condensate lines. If you are unsure, call us—our dispatcher can help determine whether immediate service is needed.
How fast can you get to my home or business for an emergency repair?
Because we are locally based and keep fully stocked service vehicles in the Cumberland Gap area, a technician is typically on site within 1–2 hours of your call—often sooner. Our phones are answered 24/7/365, and we always have at least one crew on standby outside of normal business hours to handle urgent situations.
Are your technicians qualified to work on all makes and models of heating and air conditioning equipment?
Yes. Every technician holds current EPA Section 608 refrigerant certification and receives ongoing factory training for the major brands used in our region—Trane, Carrier, Lennox, Rheem, Goodman, York, Mitsubishi, and more. Our trucks carry universal diagnostic tools and common replacement parts, allowing us to repair 90 % of systems on the first visit.
What can I safely do while waiting for the emergency technician to arrive?
First, turn off the system at the thermostat and the breaker if you smell gas, see sparks, or hear loud metallic noises. For a water leak, shut off the water supply to the HVAC unit if accessible. Move children and pets away from the area, and open windows for ventilation if there is smoke or a refrigerant odor. Do NOT attempt to open sealed panels or handle electrical wiring yourself. Gather any recent maintenance records to help the technician diagnose faster.
Do you charge extra for night, weekend, or holiday emergency calls?
We do have a modest after-hours diagnostic fee that covers the cost of keeping trained staff on standby; however, our labor and parts rates remain the same as during regular business hours. You’ll receive a written estimate before any work begins, and we accept all major credit cards as well as financing options for larger repairs.
What steps can I take to prevent future HVAC emergencies?
Regular maintenance is the best defense. Schedule professional tune-ups twice a year—once in the spring for cooling and again in the fall for heating. Replace air filters every 30–90 days, keep outdoor condenser coils clear of debris, and ensure supply and return vents are unobstructed. Consider installing surge protection and smart thermostats that alert you to abnormal operation. Finally, address small performance issues promptly before they escalate into costly breakdowns.