Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Dandridge
When the Tennessee humidity rises or an unexpected cold snap settles over Dandridge, HEP’s emergency service heating and air conditioning team is ready 24/7. Our certified technicians arrive fast, stocked with the parts and expertise to revive failing compressors, clogged filters, or frozen coils on the first visit. Up-front pricing and clear communication mean you always know what’s happening—and how soon your home will feel perfectly comfortable again.
Locally owned and family-trusted for decades, HEP handles everything from precision tune-ups to full system replacements with workmanship that’s warrantied and worry-free. We treat every customer like a neighbor, safeguarding your comfort through sweltering summers and brisk winters alike. When you need dependable air conditioning in a hurry, call the crew Dandridge relies on to make breakdowns disappear.
FAQs
What counts as an air-conditioning emergency and when should I call for immediate service?
An AC emergency is any situation that threatens your comfort, safety, or property if it isn’t resolved right away. Common examples include a system that will not turn on during extreme heat or humidity, electrical burning smells, smoke coming from the air handler, refrigerant leaks, or a frozen indoor coil that causes water to spill onto floors or ceilings. Because Dandridge’s summer highs regularly top 90 °F with high humidity, prolonged loss of cooling can lead to heat-related health risks, especially for children, seniors, and pets. If you notice any of these symptoms—or if you feel unsafe for any reason—shut off the unit at the thermostat and breaker and call our 24/7 emergency line immediately.
Are emergency HVAC services really available 24/7 in Dandridge, and how quickly can I expect help?
Yes. Our dispatch center monitors calls around the clock, 365 days a year—including nights, weekends, and holidays. Because we station on-call technicians throughout Jefferson County, the average arrival time inside the Dandridge city limits is 60 minutes or less once your call is booked. You’ll receive a live ETA text message and a follow-up call if traffic or severe weather causes unexpected delays.
Which air-conditioning brands and system types can your technicians repair during an emergency visit?
Our EPA-certified technicians are factory-trained to diagnose and repair all major residential and light-commercial cooling equipment found in Dandridge, including central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and geothermal heat-pump loops. We carry OEM and high-quality universal parts for Carrier, Trane, Rheem, Goodman, Lennox, York, American Standard, Daikin, and more in our fully stocked service vehicles, so most critical repairs can be completed on the first visit without waiting for parts.
What safety steps should I take while waiting for your emergency technician to arrive?
1. Turn off the thermostat and, if you detect burning or hear loud electrical arcing, switch off the AC breaker in your main panel. 2. If water is leaking, place towels or a shallow pan under the drip, then shut off the condensate pump (if accessible) to minimize damage. 3. Open windows and run ceiling fans to promote air movement and reduce indoor temperature. 4. Keep children and pets away from the indoor air handler and outdoor condenser so the technician has a clear, safe workspace. 5. Gather any warranty paperwork or maintenance records, which can speed up diagnostics once the technician is on site.
How much does emergency AC repair cost, and is there an after-hours surcharge?
We charge a flat emergency diagnostic fee that covers travel, system inspection, and a written quote for repair options. While after-hours service is slightly higher than our regular-hour diagnostic, you’ll approve all pricing before work begins—no hidden charges. Repair costs depend on the part required; for example, a capacitor replacement may run under $200 while a failed compressor can exceed $1,000. We accept major credit cards, offer mobile checkout, and provide short-term financing on repairs over $500 so you can restore cooling without delay.
Can an emergency repair extend the life of my AC, and what if I ultimately need a new system?
Prompt emergency service often prevents secondary damage—saving compressors from overheating, protecting your home from water damage, and keeping electrical issues from escalating. That can add years to your current unit’s life. However, if your system is more than 10-12 years old, uses R-22 refrigerant, or has major component failure, replacement may be the most cost-effective solution. Our comfort advisor can perform a free load calculation the same day, present high-efficiency replacement options, and arrange next-morning installation with flexible financing and utility rebate guidance specific to the TVA EnergyRight program available to Dandridge residents.